SpringHill Suites by Marriott Hampton

Such a great hotel! Darius went above and beyond for us, his customer service is 5 stars.

Great hotel during my stay. Service kind and friendly, I'd definitely love to visit again.

Darius at the front desk was great. Greeted us with a smile and was knowledgeable. Provided exceptional customer service. Pleasantly surprised with our room. Bigger than a studio apartment. A variety for Breakfast. I didn't get a chance to check out the other amenities. Location is great. Whatever you need is nearby. Check out is 12pm, which is 1 hour later than most hotels. We found that helpful. Enjoy!

I had the absolute pleasure of Speaking with Darius that works at the front desk , He is Very Respectful and his customer service skill are outstanding. Thank you so much DARIUS , You are truly Heaven Sent . Thank you !!!!

Absolutely atrocious. Avoid if you can. I arrived at 1:05a and wasn't able to check in until 1:45a. The doors were locked and there was no on at the front desk, nor anyone answering the phone. Could you imagine if it was an emergency and medical personal were not able to enter? Regardless, there was no apology for the delay, and then there was a 20 minute delay when the front desk employee did show up. They said 'they were just put in that position without any training' and essentially they had no idea what they were doing. When I finally was able to get to my room, it was a one bedroom suite when I had booked at two bedroom suite, but I was far too tired after a flight delay to deal with it. To the hotel itself, let the sign marquee be an indicator. If a hotel doesn't have the pride to make sure those lights are working, just imagine how it is in the inside. Both the pool and whirlpool were unavailable due to maintenance without advanced notice. The towels were disgusting with stains as were the floors in the room. This hotel charges for parking even though it's not in a downtown location and not near a major convenience like an airport. Nickel and dime all day! I finally heard back two days after I sent an email to the managers and got the standard "we'll make this right" without doing anything besides reviewing their training or whatever. By far worst Marriott experience in over 100+ stays.

Good

I would like to commend Assistant Manager Darius Mullen for the exceptional customer service he provided during my check-in on May 20 and again on June 5th. On both encounters at the SpringHill Suites in Hampton, VA., Mr. Mullen was extremely kind, professional, and helpful from the moment I arrived. His professionalism was truly a breath of fresh air. He was personable, welcoming, and checked me in quickly and efficiently while making me feel valued as a guest. Outstanding employees like Mr. Mullen are a true reflection of Marriott’s commitment to excellent hospitality. He should absolutely be recognized and commended for representing the Marriott brand with such professionalism and outstanding customer service. Thank you, Darius, for making my stay start on such a positive note.

I was recently staying at this hotel for a Ministers Conference, Stephanie and Uriecka made my stay so pleasurable. From the moment I checked in until my departure they were concerned, polite, and just wonderful. I will be back to visit.

The service was great; especially, Darius at the front desk.

Nice location shopping and restaurants nearby. Hotel rooms were clean housekeeping does a very good job and towels service was immediate upon request. Will definitely stay again.

The staff was very friendly and accommodating...place was clean and spacious. Water pressure the best in all places I have stayed...breakfast standard and they could use a mafnifying makeup mirror.