Aparthotel Cye Holiday Centre
Visitors frequently praise the hotel's excellent location, close to the beach and amenities while remaining quiet, and highlight the brilliant entertainment for families. However, common complaints include issues with cleanliness upon arrival and inconsistent cleaning services during stays, with some guests also finding the food variety limited.
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They take advantage of the kids and keep the deposits for whatever lie they come up with. They have a bed bolted to the hallway wall (I don't know how) because it blocks an emergency exit. It's a total disgrace. I hope the Catalan government takes action against this kind of unacceptable situation.
Its ok for for 3 star
I’m just back from a holiday here in salou and stayed in this hotel CYE aparthotel for two weeks. When we arrived we received our key went to our room we are a family of 5 2 adults 2 teens one 12 year old. When we went into the room straight away we noticed how small it was and secondly how dirty it was also and sofa beds or pull out beds where not only too small but not even ready for our arrival. We went to reception to complain about the apartment been dirty and they apologised but I said that room is not fit for purpose for a family of our size but they insisted that it was the only size they had for us and they could change our room to the same size apartment but make sure it was clean well why wasn’t the room checked for cleanliness before the put us into it? The apartment towels only changed twice a week and only left 3 bath towels 3 hand towels not even enough for everyone who was staying there. The sheets only changed twice the beds where stained and the pillow cases floors never looked to be washed always felt dirty. Only had one tiny pouch of hand wash and never replaced only one tiny pouch of washing up liquid never replaced no cleaning cloths clothes line was broken only one mirror and it was in the bathroom so while I finished my shower and my husband or children where to have theirs I couldn’t continue to get myself ready because there was no mirror in the bedroom lacking in very basic amenities staff never smiled or engaged in a conversation even upon checking out I was to get my deposit back and even then he said I need to check the room and so he did the room was left cleaner and tidier than when we went in not even a goodbye hope you enjoyed your stay very very sad to say our experience with this hotel was awful and I was so disappointed it left an impression of salou for me not to return again I definitely would not recommend this place.
*** Would Recommend *** CYE holiday centre is spotless inside and out and the rooms are spacious and adequate. We didn't eat here so can't comment on the food. The local beer was reasonably priced and the bar staff were very very friendly and helpful at all times, though the same cant be said for the reception staff unfortunately. The complex itself felt safe and secure and we had no problem letting the kids wander around there. **Things to Note** 1. An €80 (cash only) deposit is required on arrival, which we were unaware of. This is refunded on check out, once the room has been thoroughly checked for breakages etc by staff members. 2. Pool towels are not provided, which is fine if you are prone to bringing towels with you ok holidays, (we never do as we usually hire them from the hotels for the pools). They also make it clear they do not allow usage of the hotel towels at the pool, so we had to go buy 4 towels on arrival. 3. Rooms for a lot of guests weren't ready until 5pm, just to be aware if you have small, tired children. There is a luggage room however and you can use the complex facilities while you wait. 4. The complex is at the other end of the strip away from the main areas and although we didn't mind the walk at all, some parents with younger children found it a little far.
We won't be back, but the reception staff were very friendly and the cleaning service was adequate.
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Düzenleme Öner — Aparthotel Cye Holiday Centre
Last updated on 23 Ağustos 2026