Casa Nostra Boutique Hotel

We have just spent three days of our honeymoon in this hotel and want to leave a honest review, as some things have left us disappointed. + The service is great, the staff is very friendly and tries to do their utmost. - The rooms are photographed in a very good way. It was a challenge to fit in two open suitcases at the same time, as the rooms were tiny. We would have expected more for the price of 1290€ for three days. - The spa is underwhelming. There is one tiny pool and some of the nozzles weren‘t working (they could be activated with buttons.) We told the reception about it. - A machine in the gym wasn‘t working and once again, it was tiny. We also told the reception about it. - The house cleaning staff is very noisy outside. Phones keep ringing, they communicate and work loudly and you are unable to have a relaxing siesta during your stay. So all in all, the service was great, (except for the noisy cleaning staff) but the hotel is definitely not worth the money. It feels like they integrated all necessary services to get to a certain standard, but completely failed to do that properly.

Perfect, we love it!

The location was centrally located to the market and other highlight locations. The atmosphere is a bit of a mixed experience as we were not given a whole lot of information and reading the supposed amenities is questionable. The room was spacious; however, I have wonders in how well it is cleaned between stays as there were little kid shoes on our balcony and the free lotion had obviously been used prior to us as it was crusted around the bottom of the cap. You hear EVERYONE entering and exiting the building even though they are doing so 20 stairs down. I saw amenities being mentioned of a managers reception each day - that was not shared or observed. It says wheelchair accessible; however, having to go up 20-ish steps to get to our room and no elevator to take you there is not accessible. We asked several times to get the air conditioning to lower the temp in the room to no avail. This made the nights a toss and turn if being overheated. The “couples” spa treatment was not available as they are not staffed for it; however, the massages were great! When they “cleaned” our room, they made the bed and gave us fresh towels but didn’t empty our garbage. AND the first night required several visits to the front desk between air conditioning and the TV not working (appears prior guests had disconnected the internet connection - which resulted in desk manager spending several minutes in our room trying to problem-solve). Amenities stated that laundry services were available, but that information was not provided nor was there information in our room. Any time we had questions, it was up/down the stairs as there are no phone numbers. To request SPA services, it was down the stairs to the next building to talk to the desk manager. That was the same for any request. We had to laugh at room service because there was no menu, there was no phone, so how would that even happen? Overall, not worth the price (except for the price we paid for massages). Hugely disappointed and only giving 3 stars because of the spacious room, rooftop pool (although no beverages accessible), and massage.

Everything is top notch. The sauna and rooftop pool are a must.

Wonderful charming hotel, beautiful rooms, exclusive services and an exclusive rooftop with swimming pool

Luxury hotel in the heart of Palermo, wonderful rooms and a dream rooftop, a true enchantment.