Sercotel Amistad Murcia

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The room was comfortable and clean, but there were small details that marred its excellence, such as bathroom details: rotten wood caused water to leak out, and the inability to use the rain shower because half of the showerhead nozzles were missing.

Overall, the room was quite nice and, at first glance, seemed very comfortable. The hotel's location was also excellent, as it's very well situated and a major plus. Another advantage is the garage, which is very practical if you're traveling by car and want a parking option during your stay. However, what disappointed me most was the quality of sleep. The beds look incredibly comfortable in person, but the experience of actually sleeping was quite poor. Instead of sleeping through the night, we ended up sleeping in fits and starts and waking up several times. The sheets make a lot of noise as they rub against each other when you move during the night, which is quite annoying. Adding to this, the pillows were awful and didn't help us sleep well either. Another negative aspect was the extra bed. We found it very expensive for what it actually was, and it was placed right in the middle of the room, taking up a lot of space and making it less comfortable to move around. They should also ask who the extra bed is for before assuming it's needed for a baby, because that's not always the case. As for the bathroom, there were plenty of towels available, and it also had a hairdryer, which is appreciated and very practical during your stay. Regarding the air conditioning, in the room we were given, the temperature couldn't be regulated; it could only be turned on or off. I think it would be quite convenient to be able to adjust the temperature to suit each person's preferences. In short, the hotel has a very good location, a garage, and the room is nice, but there are several details that should be improved. For me, the most important thing is being able to rest well when staying in a hotel, and in this case, the bed, the pillows, and the noise of the sheets made the experience much worse than expected. Furthermore, I think the price of the extra bed should be more in line with what they offer.

Very well presented room and top floor swimming/bar area and very helpful staff. Especially on the last day booking a taxi for me to get to Alicante airport as my spanish is limited.

Excellent location, outstanding service, facilities, and customer service. Unbeatable value for money. 100% recommended.

I've stayed here several times for work, and I highly recommend it, thanks to the incredibly friendly staff, the comfortable and clean rooms, and the delicious breakfast. On my last visit, a receptionist was especially kind to me, and I really appreciate it.

Superb hotel, room, common areas, location and a great staff willing to attend to and resolve your needs.