Mazzoni Center

They’d rather check DEI boxes than hire providers who are not ableist, or who are otherwise competent at treating the conditions they claim to treat. This is absolutely abhorrent. Labeling people as transgender, when they do not identify as such, is also misogynistic and homophobic. The reviewers pretending to not understand the difference, due to unfair discrimination, between their appointment and someone who is in pain’s appointment, as well as the reviewers pretending that only trans people go here (or admitting those are the only people they care about) speak VOLUMES about the culture here.

I had a fantastic experience at this practice. The establishment itself is clean & calm. Everyone was so friendly & greeted me with a smile. On top of that Dr. Rachel Springer was attentive, professional, and informative. She took the time to listen and discussed numerous options and routes to navigate my concerns. I’d recommend this practice to anyone who looking for a new PCP in Philly.

Really not sure why there are a lot of negative reviews as of recent. Everyone was so nice! They were having issues with their system but that's not their fault. Dr. Rosenstein was so nice and listened to everything I had to say! Bloodwork went smoothly. I have no complaints!

I don’t often leave negative reviews, but after less than a year as a patient at Mazzoni Center, I feel people should know what my experience has been. The most upsetting encounter was with a PCP at the practice. I came in with severe joint pain while I already had a documented diagnosis of autoimmune arthritis and was waiting to establish care with rheumatology. When I tried to explain how much pain I was in, she barely made eye contact with me and responded, “Well, what do you want me to do about it?” Instead of discussing ways to help manage my symptoms or coordinating my care, I was left feeling dismissed. The conversation then shifted toward whether I was asking for opioids, which I was not. I was looking for compassion, guidance, and appropriate medical care—not narcotics. She did none of that, and wrote me a prescription for ibuprofen. With no refills. I left that appointment feeling humiliated. I do want to acknowledge that my regular PCP was kind during the appointments I had with him. However, communication outside of appointments was also a significant issue. Portal messages often went unanswered or were only partially addressed. On multiple occasions I had to ask several times for blood work orders to be placed, and I also had to repeatedly request interpretation of abnormal lab results after they came back. Even when the interactions in person were positive, the follow-through was inconsistent. Unfortunately, those communication problems extended beyond my PCP. Most recently, I needed a routine referral for a Penn Rheumatology appointment because my insurance requires PCP referrals. I contacted Mazzoni Center well in advance through the patient portal and followed up multiple times over the course of two weeks. My messages went unanswered. I called repeatedly and was assured a supervisor would investigate the issue and call me back. That call never came. Meanwhile, Penn Rheumatology informed me they had attempted to contact Mazzoni Center multiple times without receiving a response. Despite spending two weeks trying to get this resolved, my referral still wasn’t addressed until roughly 30 minutes before my specialist appointment. I was also told by a supervisor that portal messages can take over a week to receive a response. For a primary care office coordinating referrals and ongoing medical care, that is simply not an acceptable communication standard. Throughout this process, I felt ignored, dismissed, and forced to chase down basic medical care that should have been routine. Patients should not have to repeatedly call, send multiple messages, escalate concerns, and worry whether they’ll be able to keep specialist appointments because their PCP’s office won’t communicate. I chose Mazzoni Center because of its reputation for serving the LGBTQ+ community, and I genuinely wanted it to be my long-term medical home. Instead, I experienced dismissive treatment, poor communication, and significant failures in care coordination. Many patients who walk through Mazzoni Center’s doors have experienced medical trauma, discrimination, or years of not being believed. Experiences like mine may seem routine or like “business as usual” from the provider side, but from the patient side they can feel neglectful and genuinely harmful. Healthcare organizations that serve vulnerable communities have an even greater responsibility to communicate clearly, coordinate care, and treat patients with empathy and respect. That was not my experience, and I sincerely hope they improve because their patients deserve better.

Terrible treatment. I'm NOT trans and despite telling the doctors and nurses that, they listed me as one of them. It's almost like they're trying to get anyone who needs similar treatment into their community when my and experience was different. One other thing that offended me was when I was having all over body itching and was concerned. The nurse had the nerve to write that it could be mental when my symptoms were physical. They seem to be obsessed over mental health and push the patient to see one of their providers so they can further mess up my records than they already had!

Going there was like trading one problem with another worse one. This place doesn't deserve to stay open for the harm they caused.

many of the poor reviews ring true, more than you think

In my experience, supervising staff pass the buck and refuse to work with patient’s conflicting schedules to even attempt to make an appointment. Then starts the back and forth of calling, waiting, and waitlisting. Good luck trying. - 3 yrs later and it still stands

I have been going here since 2013 and they saved my life and treat me like a human. I am human though sorry I'm intersex and proof of gender disorders. Soon they will come for me. They wanted to experiment on me when I was 3 but my mom wouldn't allow it and left the hospital.

Does not actively understand marginalized individuals and takes advantage of them. I was guaranteed by a doctor that my insurance was covered by Mazzoni and was told weeks later it wasn’t, and now I have a bill and housing risk to face. They respond late, don’t do what you are there for, will force tests and bills on you because they know many trans folx have no other option. I’d rather bleed out with a broken sacrum than go here. Was also supposed to get a Pap smear and they never did that because of reasons never explained, but they do redraw blood I didn’t need drawn? Trans people end up dead believing in spaces like this. Allentown Women’s Center is a better point of contact for HRT and babashi in west does STI testing all around the city for free, and is run by individuals who look like you and me, not just hired on to tokenize.

Employees are nice in person, but clearly overworked and unable to be responsive. Internal structure seems disorganized. The care I received was less thorough and attentive than the care I’m use to receiving. My lab results were out of range and they didn’t say anything. My old provider (out of state now) would have made me take another blood test. They also let me go on a different hormone prescription because I simply asked for it. Thankfully I did my own research, but it was weird that my provider didn’t ask any questions or make me sign a consent form or something. I’m still waiting for a different prescription order to be sent to my pharmacy after a month of requesting it. I guess waiting a month or more for a prescription order is normal at this facility, but I’m not use to having to wait so long for my provider to send my prescription and it’s making me nervous. I’m now completely out of supply despite requesting an order a month ago through their portal. I thought a queer health facility would make me more comfortable, but I’m not coming back here.