سويس بيل هوتل وولونغابا، بريزبن
Some visitors praise the friendly and professional service, with specific mentions of staff like Chantelle, Uydana, and Melinda, and find the rooms clean and comfortable for an affordable price. However, others report issues with outdated facilities, broken amenities, opaque pricing with hidden charges, and difficulties with staff communication and understanding of hotel policies, particularly regarding pets.
🏨 فنادق بالقرب من سويس بيل هوتل وولونغابا، بريزبن
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Extremely disappointed. I called the motel Tuesday night to book a room for my daughter who had left a hostile situation with her partner. I was rudely told they do not do phone bookings or walk ins therefore my daughter had to remain distraught in her car longer while l navigated the booking on line. On arrival my daughter was also spoken to rudely. I am not one to write reviews but l am still angry. I believed those who work in the hospitality industry would be focused on 'hospitality'.
Chantelle was wonderful she made check in a breeze, love a great smail and it's in a great location
The experience was terrible. The place was old and outdated; the bathroom water tap was broken. There were also many hidden charges after booking. Be careful!
I do not recommend this hotel. The pricing is opaque, and it's anything but pet-friendly. The website doesn't clearly list pet-friendly accommodation prices; you only find out after booking. Please be aware of this when booking! The room had a musty smell, and it didn't feel like a very new hotel! None of the booking websites actually mentioned pet fees; they only said there would be a charge but didn't list it at all. It's recommended that the fee be clearly stated to avoid misunderstandings and incorrect room bookings.
Scammers! Taken my deposit without notifying me, now making false accusations 11 days after I left
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