Prowler London

Bought 5 items in the store one of it was a XL shorts and the day after (less than 24h) I went to the store to exchange it (was a SHORTS not underwear) and the manager said they don’t do any exchanges. I didn’t use it even try it (and to remind it was a SHORTS not underwear) if it was a underwear I could understand but shorts 😒. Spent more than £100 and by the way the quality is REALLY BAD for the high prices in the items. Really BAD QUALITY and -1 client from now.

Had the great misfortune of popping in here this evening to purchase some essentials, only to be greeted by a member of staff who served me like I was asking for a kidney. Miserable, devoid of a personality and gravely unaware of the protocol around basic customer service skills. I’ve had colds that were more appealing and welcoming. UPDATE (in response to the business reply and to correct factual inaccuracies): My original review did not mention waiting, delays, or service speed. I waited without complaint and there was no discussion about waiting at any point. The only interaction I had with staff was stating what I wished to purchase and paying for it. There was no confrontation, no complaint raised in store, and no hostility. A friend who was with me witnessed the exchange and made the same observation regarding the staff member’s blunt and unwelcoming manner. That, and only that, was the reason for the review. Also worthy of a note - there was another gentleman stood next to me, who was there first, and when the rude member of staff came through to the back - I asked the gentleman if he was waiting to be served and did he want to go first (he declined). Thus proving my point that waiting was not the issue. Reframing this as a patience issue or suggesting hostility on my part is inaccurate. The concern remains unchanged: the interaction was unwelcoming and rude, and the response here appears to defend that behaviour rather than reflect on it. If you're going to respond to reviews, at least have all the facts without making them up to justify the response.

Went in here yesterday. Rude staff. Won't be back

Had the great misfortune of popping in here this evening to purchase some essentials, only to be greeted by a member of staff who served me like I was asking for a kidney. Miserable, devoid of a personality and gravely unaware of the protocol around basic customer service skills. I’ve had colds that were more appealing and welcoming. UPDATE (in response to the business reply and to correct factual inaccuracies): My original review did not mention waiting, delays, or service speed. I waited without complaint and there was no discussion about waiting at any point. The only interaction I had with staff was stating what I wished to purchase and paying for it. There was no confrontation, no complaint raised in store, and no hostility. A friend who was with me witnessed the exchange and made the same observation regarding the staff member’s blunt and unwelcoming manner. That, and only that, was the reason for the review. Also worthy of a note - there was another gentleman stood next to me, who was there first, and when the rude member of staff came through to the back - I asked the gentleman if he was waiting to be served and did he want to go first (he declined). Thus proving my point that waiting was not the issue. Reframing this as a patience issue or suggesting hostility on my part is inaccurate. The concern remains unchanged: the interaction was unwelcoming and rude, and the response here appears to defend that behaviour rather than reflect on it. If you're going to respond to reviews, at least have all the facts without making them up to justify the response.

Went in here yesterday. Rude staff. Won't be back

Went to Prowler Soho this morning to look for a novelty mug. Sadly they did not have what I was looking for, disappointed but the very cute assistant made up for my disappointment. Prowler 4 stars, assistant 6 stars...

Went to Prowler Soho this morning to look for a novelty mug. Sadly they did not have what I was looking for, disappointed but the very cute assistant made up for my disappointment. Prowler 4 stars, assistant 6 stars...

Ben and his team really do not know how to treat customers. The worst customer experience ever.

Ben and his team really do not know how to treat customers. The worst customer experience ever.

Prowler Soho has been my go-to store in London for years, and it never disappoints. The shop offers an incredible range of products, from everyday essentials like lubrication to unique gifts and treats. Their selection of underwear is always stylish and sexy, and the variety of fantasy and role-play items means there’s always something new to discover. It’s a place where you can find both the practical and the playful, all under one roof. What I love most about Prowler is the atmosphere. The staff are relaxed and never intrusive, letting you browse at your own pace, which makes the whole experience comfortable and enjoyable. There’s never any sense of pressure, and instead, you feel welcomed the moment you step inside. After 15 years of shopping here, I can honestly say it has always been a safe, fun, and inviting space—a true Soho gem that continues to deliver.

Prowler Soho has been my go-to store in London for years, and it never disappoints. The shop offers an incredible range of products, from everyday essentials like lubrication to unique gifts and treats. Their selection of underwear is always stylish and sexy, and the variety of fantasy and role-play items means there’s always something new to discover. It’s a place where you can find both the practical and the playful, all under one roof. What I love most about Prowler is the atmosphere. The staff are relaxed and never intrusive, letting you browse at your own pace, which makes the whole experience comfortable and enjoyable. There’s never any sense of pressure, and instead, you feel welcomed the moment you step inside. After 15 years of shopping here, I can honestly say it has always been a safe, fun, and inviting space—a true Soho gem that continues to deliver.

It was my first time in shop like this. I wanted to buy a new set of briefs. Sadly, as a AFAB plus size person nothing really fitted me, so I ended with two new pairs of socks. The staff was very friendly and helpful, they’re got little disappointed with fact, that their plus size products doesn’t really fit on plus size afab person…it was very heartwarming. thank you so much for support and help.

It was my first time in shop like this. I wanted to buy a new set of briefs. Sadly, as a AFAB plus size person nothing really fitted me, so I ended with two new pairs of socks. The staff was very friendly and helpful, they’re got little disappointed with fact, that their plus size products doesn’t really fit on plus size afab person…it was very heartwarming. thank you so much for support and help.