AQUA Hotel Sauna
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Terrible service and dirty rooms.
Terrible service. They offered breakfast as part of the package, but out of four days, we only received it once. On the first day, they apologized in advance, but not on the other days. They only cleaned one day, and there was no hot water. The worst part was one day when I was feeling unwell and asked for a cup of hot water to make coca tea. They told me it would arrive in an hour (8 pm). They sent me a message at 1 am saying they were sorry but had just arrived. They didn't have a microwave to heat food, nor a complaints book. It's very unfortunate that they are irresponsible and take advantage of the high demand in La Candelaria without providing adequate service. I DO NOT RECOMMEND IT.
The rooms were very limited, there was no pool, the WiFi didn't work, and the bathroom was dirty with no hot water.
The Worst Suana In both, in attention and in environment the Lady who attends is very kind "sarcasm" 🤮
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