Hotel Indigo El Paso Downtown by IHG
Visitors frequently praise the hotel's excellent downtown location, friendly and helpful staff, particularly William at the front desk, and its clean, modern aesthetic. However, a common complaint is disruptive noise from the pool area and bar, with music often playing late into the night, and some guests experienced issues with room maintenance and staffing shortages.
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Room was very dirty.
Convenient location and I appreciated that they had valet parking exclusively to assure that my car was secure and that nobody else could park too close to other vehicles. It was great to be walking distance to meetings. I liked that the building and decor was eclectic it has character! Vintage but also funky. The lounge on the 5th floor was nice, patio adjacent was comfortable I ordered dinner and ate outside enjoying the sunset. The hotel staff were professional and friendly. The gym was well equipped. Rooms were just right for rest and work. If you are a light sleeper you can hear road noise and walls between rooms seemed thin so bring ear plugs I do think this hotel is more appropriate for adults only working professionals maybe in town for business not small children/families. Kids would ruin the vibe.
Great hotel with nice views of El Paso.
Diandra might be the worst person I’ve ever met and an even worse bartender.
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Last updated on 5 septiembre 2026