Big Bach
Visitors consistently praise the Big Bach for its fantastic waterfront location, suitability for large family gatherings, and well-equipped facilities including a games room and kitchen. However, one reviewer mentioned a significant financial loss after needing to cancel their booking due to a medical emergency, indicating potential issues with the refund policy.
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We thoroughly enjoyed our stay at the Big Bach. It was the perfect place for our family to come together and celebrate. The waterfront location provided an amazing playground for the kids and the games room kept everyone entertained for hours. Kelly was a fantastic host and an excellent communicator, going above and beyond to make our stay extra special for our guests of honour. We truly appreciated all the thoughtful touches and would highly recommend the Big Bach to anyone looking for a spacious, welcoming place for a family gathering or celebration.
Amazing location and ideal house for a large group. We had family gathering of 20, and something for everyone
Best location for a family reunion, house had everything you needed, view was amazing - activities for the children have been well thought out. Couldn’t fault the location, service and site. Will recommend all over Adelaide Australia 🇦🇺
We booked this property for a very special reason – my Mum’s birthday, knowing she is in the late stages of cancer. Shortly before the trip, she suffered a sudden blood clot in the brain and was placed under urgent medical care. Naturally, we could no longer travel. After multiple discussions, we were refunded $900 out of approximately $4,500. While we understand that cancellation policies exist, keeping the majority of the payment under these circumstances feels incredibly difficult to justify. This isn’t about ignoring terms and conditions. It’s about compassion and how situations involving serious illness are handled. I would strongly encourage future guests to be aware that even in genuine medical emergencies, refunds may be very limited. Following the host’s response, I feel it’s important to clarify While the host was clear about the cancellation policy from the beginning, I still feel deeply disappointed by how this situation was handled overall This booking was for my Mum’s birthday while she was battling terminal cancer. Shortly before the trip, she suffered a blood clot in the brain and our family could no longer travel We paid approximately $4,500 and received around $900 back I completely understand businesses needing policies in place, especially for large bookings. However, when a family is dealing with a genuine medical crisis and end-of-life circumstances, I believe compassion matters too Parts of the follow-up response were unnecessarily dismissive, including being told I was “confused” about the situation, despite being fully aware of the communication that had taken place, and seeing the booking decision referred to as “reckless” despite the circumstances surrounding it. For context, my mother was doing well only days prior, which is exactly why we chose to take the chance and make those memories while we still could. What was not anticipated was the lack of compassion shown afterwards Future guests should simply be aware that even in serious unforeseen medical emergencies, refunds may remain very limited under this policy
We had a family reunion at The Big Bach. Celebrated my 80th Birthday with my 4 daughters and son with my Grand Children and Great GrandChildren. It was an excellent choice 9 bedrooms with fresh clean linen and excellent heating. Beautiful view of Ocean from the balcony. A well equipped kitchen. We all had a fabulous time together- Thank you Kelly - our host
I had my 80th birthday with family Reunion. My 4 daughters from Australia and son from NZ joined me with my Grand Children for celebration. We all spent 5 Nights at THE BIG BACH. A beautiful 9 bedrooms double story house right on the Beach at Raumati South. We all had a fabulous time together. Kitchen had all utensils that you can think of. Clean linen with excellent heating system in all bedrooms and lounge. A beautiful view of Ocean from balcony and breadth taking sunset. As shown on photos. Overall it was great 5 nights together. Highly recommend this place a family Reunion.
Amazing location and house
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Last updated on 20 agosto 2026