The Phoenix Hotel
Visitors frequently praise the Phoenix Hotel's excellent, central location within walking distance of attractions and its pleasant, helpful staff. However, common complaints include small, stuffy rooms, issues with noise from neighbors and reception, and some inconveniences like a lack of toiletries or a cold pool.
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Verificado pelo GoogleCom base em 86 avaliações no Google.
Beautiful, peaceful environment
Minus one star only for the room preparation and the check-in process for three people! Overall, we liked the hotel and would choose it again and would recommend it to friends. The location is excellent. The hotel itself is small, with all rooms on the ground floor. There were almost no issues with the room itself – it was quite fresh and clean. The room was cleaned every day, with fresh towels, robes, and slippers provided. The staff was polite and friendly. More details on the issue below. Check-in was terrible. We checked in around 6 a.m., which forced us to book an extra night to get some sleep after the flight. A few days before arrival, I reminded them that we were three adults and asked them to prepare a room with three beds and three separate blankets. I received confirmation and relaxed. In fact, we were greeted by a room completely unprepared for three guests, and the receptionist, who was on his first night shift, was unable to help us in any way. We didn't even have anything to make up the extra sofa; it was covered with an old sheet with traces of previous nights. Around 9 a.m., a maid and a new manager were waiting for us outside the room, assuring us they would fix everything. That evening, we had to deal with the sheet issue on the extra sofa again, as it hadn't been changed. Other downsides to the room itself include the refrigerator, which didn't cool well, and the very noisy air conditioner. The check-in process really ruined our first impression! Everything went great after that – the room was fully prepared for three, with extra hangers, glasses, plates, and cutlery, and we were treated to apples and a bottle of sparkling wine.
The location is central. Staff OK.
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Last updated on 24 agosto 2026