Hotel Manoir de la Tour

I stayed here recently and reserved a parking spot for $25, but the access to the parking area was pretty difficult and potentially unsafe in winter conditions. The access required driving over the sidewalk where there was nearly a foot-high ridge of ice on both sides. I drive a small hatchback and there was no way to get onto the parking area without scraping the bottom of my car. When I tried, I briefly lost traction because the ice was so high. We called to report the issue and were told someone would come fix it, but no one ever did. In addition, the “parking” area itself was basically solid ice. When temperatures went above zero the next day it became extremely slippery. There is also no reception staff present. The only staff we saw during the stay were cleaning staff in the morning. When we arrived at check-in, the keypad to our room didn’t work, so we had to call them and one of us had to go downstairs to get a physical key instead of using the code that had been provided.

The location of this hotel is convenient, but unfortunately, that was the only positive aspect of my stay. This was my third visit to Old Quebec, and while everything else about my trip was wonderful, this hotel was by far the most unpleasant experience I’ve had in the city. 1. Confined Space / Room Layout The room was extremely small, with just a queen-size bed and virtually no usable space. I couldn’t even open my luggage on the floor. The slanted, low ceiling made it even more difficult to move around comfortably — I hit my head multiple times when getting up, reaching the window, or even just walking around the bed. 2. Unpleasant Odour & Poor Hygiene Cleanliness and hygiene were unacceptable. From the moment we checked in, the entire room had a strong bathroom odour — not just musty, but like aged urine. Because the room was so confined, the smell spread throughout. Even a T-shirt I had hanging by the closet absorbed the odour so badly that I had to throw it away. When I asked the concierge about changing rooms, I was told the hotel was fully booked. Instead, staff came in and poured bleach and powder into the toilet. This was only a temporary cover-up, and the odour returned within hours. There were also visible signs of mold in the room, making the hygiene issues even more concerning. 3. Ventilation Issues & Bugs The room had no proper ventilation. The window was broken and lacked a screen. On our first night, the window had been left open before check-in, so the room was already full of mosquitoes and other bugs. 4. Lack of Proper Cleaning It was evident that the room had not been properly cleaned in some time. There were piles of dust in multiple areas — this was not something that could have built up in a single day. Overall Despite its good location, the hotel itself fell far below expectations. The combination of cramped space, poor ventilation, unpleasant odour, mold, and a clear lack of cleanliness made the stay extremely uncomfortable. For the price (over $400), it was not remotely worth it. Old Quebec is a beautiful city with many excellent accommodation options. Sadly, Manoir de la Tour is not one I would recommend.

I stayed here for 2 nights in mid-September. The only positive was its close location to Old Quebec — convenient for walking However, everything else was below expectations: The room was extremely small and felt cramped. Cleanliness was poor — floors and bathroom were not properly maintained. There was no real front desk or staff presence, which made check-in and getting help frustrating. Overall, aside from the location, I wouldn’t recommend this hotel. Sorry.

Hotel Review I had a wonderful stay at Manoir de la tour in Quebec City! The location is absolutely perfect—close to everything you need, whether it’s dining, shopping, or sightseeing. It made getting around so easy and convenient. What stood out the most, though, was the excellent customer service. Even though there’s no receptionist, the communication through messages was prompt, professional, and incredibly helpful. Any questions I had were answered quickly, and they made sure I felt well taken care of throughout my stay. The hotel itself was clean, modern, and comfortable, with all the amenities I needed for a relaxing visit. The seamless check-in and check-out process was another plus. If you’re looking for a hassle-free, centrally located place to stay with top-notch service, I highly recommend this hotel!

The property is in a very convenient location. You can walk to almost all major attractions within 10 to 15 minutes, and the neighborhood is quiet and feels safe. That said, the rooms and bathrooms are quite outdated. The decor is unimpressive, and while the rooms are spacious, the furnishings and amenities are very basic. Functionally, they meet the bare minimum I.e. you get a bed, a small table, and a bathroom, but not much more. Parking is very limited and hard to secure. It’s best to call ahead when booking to try and reserve a spot, as there’s a good chance it won’t be available on arrival. There is no reception or front desk. Everything is handled remotely. While the team is helpful over the phone or through messaging, you do miss having on-site support, especially for quick questions or small issues. It feels more like an Airbnb than a hotel. There are also very few in-room extras no bottled water, minimal toiletries like shampoo, and no added touches. One of the bigger downsides is the noise. The walls are very thin, so you can hear people in nearby rooms clearly. Overall, it works if you’re focused on location and don’t mind a very simple, no-frills stay. But be prepared for limited service and comfort.