Hotel Paraiso Las Palmas
Visitors frequently praise the friendly and helpful staff, as well as comfortable beds and good value for money. However, a common complaint is the unreliability of the internet and issues with hot water and outdated room amenities. Some guests also reported being overcharged and experiencing poor customer service regarding billing and room changes.
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Verificado pelo GoogleCom base em 834 avaliações no Google.
Great staff. But for 4500 pesos won’t do it again. Must renew for that kind of money.
The worst experience ever. They overcharged $3100 a night. From the moment we checked in, it was bad. They changed our room three times. The manager was rude and wanted to charge $100 for a dirty sheet. Besides, I checked prices on other platforms and the price was much better than what they charged. They blatantly rip you off.
Terrible service, we will never return. The charges are excessive, even though it's their peak season for the Baja 500 races. They charged us 2700 pesos per night plus 400 pesos for my service animal and tried to withhold my 100-dollar deposit because one sheet was dirty. From the moment we arrived, we were moved to two different rooms, and they didn't want us to stay in a room where the key didn't work. Today I switched to another hotel, Posada El Rey Sol. I recommend it; the room was clean and nice, the price was 2200 pesos, and they don't charge for my service animal. It's located on First Street.
Do not stay at this Hotel! It was a horrible experience. They do not have any hot running water! They know about it , dont fix it ,or let you know when you rent a room. When you let them know they send someone who acts like they are fixing it. But never gets fixed and is either asking the guest to help or is coming in to your room with muddy shoes. When you complain at the front desk. The gentleman actually acknowledges they know they don't have hot water. They won't accommodate or compensate in anyway. Horrible customer service. The shower and sink are disgusting. With mold, like they have never been cleaned.
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Last updated on 17 agosto 2026