Hyatt Regency Buffalo

People at front desk were friendly and helpful. Bed was comfortable the hvac struggled abit at night.

Staff is awesome up and down... it's Buffalo and that's all I have to say!

This hotel was full of disappointments. The staff were wonderful, extremely kind and friendly. However, the hotel was far from great and I would never stay here again. The room had stains on the floors and walls, the shower was rusted, and the room had an unpleasant odor. The AC did not function properly and would switch repeatedly to heat - in the middle of August, which made our room quite uncomfortable. Additionally, we stayed 3 nights and our room was never serviced. I would think we got a bad room, but we had lots of friends also staying at the hotel and they described similar, or worse, experiences in their rooms. The front desk staff were lovely, but the stay itself was unenjoyable.

Michael the manager was very helpful and kind. Made the check in process quick and easy.

You have to like being right down town. Plenty of shops to visit. Pool is small but on the 11th floor. Nice view.

I used love this hotel. It was one of the best I had stayed at at one point in my life. But over the last decade has severely declined. The furniture in the rooms, the door ways, and other areas are a bit beat up and warm down. The hotel lost my dry cleaning. They eventually found it and realized no one called it in. I would have made other plans. This left me without clothes for work. I know the staff means well and they work very hard. But there’s a very big disconnect somewhere. I will say that was the best water pressure I had in my life.

Calling this a 4 star is definitely a stretch. Rooms are very tired. Gym is same. That said it’s better than your average holiday inn gym

good hotel

My husband and I planning to go away for two nights in buffalo. My husband fell ill on Friday evening and I tried calling the hotel in the evening to let them know we could not make it that night but we were planning to make it the next morning. No one answered. The next morning my husband felt much better so we decided to go and at least enjoy one night of our stay. I called the hotel and spoke to someone who said that our room would still be available when we arrived later that morning because we had prepaid for two nights. I explained that we could not get a hold of anyone the night before and they said it was fine and that we could check in later that morning. However, when we arrived at the hotel, we were informed that our hotel room had been given away and we had been marked as a no-show the night before. I asked to speak to a manager and Michael the assistant front desk Manager was who I ended up speaking to and he was incredibly helpful. He turned what could have been a huge disappointment into a positive outcome and we had a wonderful stay at the Hyatt regency as a result. So glad we got someone who actually cared and who helped us! I am a nurse and we have two special needs children and my husband and I really needed a night away together to relax and reset. We will definitely be staying at the Hyatt regency in Buffalo again!

Road side parking options were available near by. No microwave in the rooms. We stayed here in June 27th 2026 week

I had a terrible experience staying here. During my stay, I saw two giant rats on the property, which completely ruined any sense of cleanliness or safety. Seeing one would have been bad enough, but seeing two is unacceptable for any hotel. It made me question the overall sanitation and maintenance standards. They also treat their workers poorly, the employees are calling for a labor boycott. I would not stay here again or recommend this hotel to anyone until the pest problem is properly addressed and labor disputes are settled.

Great food and service. Local vibe is excellent!