Sofitel Philadelphia at Rittenhouse Square

Good hotel and friendly staff. You get unlimited retrieve of your valet parking (59 before tax) and 3-3pm every 24 hour rate. The room is clean and good restaurant. Extra: I love the wood room card! It’s kind of special and lovely

For how much we spent, it was not worth it. Hospitality starts at the front door with valet and they were less than stellar coming in and leaving. Front desk staff was insanely slow and attitudes were not helpful. My question was answered by a guest when the host didn't offer a solution. I wasn't the only one that noticed the attitudes by all three staffers. Room was well appointed but very small. I work in hospitality and so I have high expectations of the staff especially for high end venues. Bar/restaurant was small and busy so we ate at a nearby fabulous deli.

So beautiful! Staff was very helpful and accommodating. It was a very luxurious room. The bar was a happy place and the drinks were affordable. Food was very good in the dining room.

Pros: The rooms are very spacious. The first room we got had an unpleasant smell, but they changed it for us right away. Beautiful interior. We were given a $22 food voucher per person. They brought towels super fast, and overall, the staff of room servicewas very polite and helpful. Cons: I found a hair in the toilet and another one on a clean towel. They only offer valet parking. The nearest self-parking lot is way too far away. The parking service is absolutely terrible! Total garbage. They wouldn't even let us park the car for 5 minutes to unload, even though there were open spots available!!! Because of this, we had to drive far away to park and drag all our luggage to the hotel on foot!

Excellent stay! Wonderful experience. Team members very attentive to our needs.

Friendly Service, nice rooms. Recommend!

Sadly wouldn't recommend. 1) There were mice in the hotel lobby! When I told them they didn't seem surprised so it seems like it's a repeat thing. 2) Dishes were dirty. They served my coffee in a very grimy mug, i told them and then sadly got an even dirtier one. This also happened at the hotel bar. The breakfast was also just not great 3) There was food on the ground in my room in the corners of the room and it was dusty when I got in. 4) Though I flagged this all that was offered was to pay for my tips ($20) that I left the hotel staff. (My stay was 800 dollars) No manager came to talk to me or anything regarding my stay. Noah in the hotel lobby and Phil, the bell hop were great and location is good but honestly that was the only good part. Very very disapointing way too expensive of a place for outdated, dusty rooms with bad food and honestly just grimey. Hotel Collection hotels are usually much much better than this and i was really disapointed. Would not go to this one. Best to think of this as a 3 star hotel to manage expectations

Location and staff shine here! Checked into the Philadelphia Sofitel At Rittenhouse Square for a two day (one night) Mother Daughter (via-train trip from DC. Our room was not ready when we arrived before noon but they stored our luggage and we began our city exploration and returned midafternoon to check in. I had booked through AMEX travel to use an offered credit. We had never stayed at a Sofitel but they are French and very strong on service. Aca at the front desk was lovely and called me by name each time we came to the front desk. We were upgraded to a nice suite, which allowed us to enjoy the room more. Phil at the front door-welcomed us to Philly and helped with bags. Happy Hour in the liberté lounge was perfect and Sergio poured us some nice bubbly. Breakfast in the restaurant was included as they do charge and almost $40 urban experience charge. I am not sure if that is for the breakfast, but that was an addition to what I've already paid when I made the reservation through Amex. The breakfast was plentiful. We chose the buffet and it had many European treats on it and we each had a latte. We had a very nice server. Our suite was comfortable, a little dated- maybe a bit tired if you want to be honest- and there was a musty odor that reminded my daughter of one of her dorm rooms! It wasn't terribly unpleasant, but the room really needed freshening. Maybe a carpet cleaning would help. All in all we had a pleasant experience.