Hilton Raleigh North Hills

This property definitely needs some attention. While the lobby and entry area look great, the illusion fades the moment you step into the guest rooms, which feel incredibly dated and run down. I paid for an upgrade to the Executive Floor, which was advertised as including lounge access. Upon arrival—and only after having to call down to the front desk to clarify—I discovered that there is actually no operational executive lounge, rendering the upgrade completely useless. Inside the room, the wallpaper was actively peeling off the walls, and the overall furnishings felt tired. This experience was a major disappointment and well below what I expect from the Hilton brand.

Upon writing this review, I realized I stayed at this location back in 2017 and gave it five stars—unfortunately, I can’t say the same about my recent visit. The hotel still benefits from a great location in the North Hills area of Raleigh, with plenty of shops and restaurants nearby, and the open parking lot is convenient. I also appreciated the ability to check in early and choose my room, which made the arrival process smooth. However, the property is clearly showing its age, from the worn hallway carpet and dated furniture to the old-style key card entry system. The older furniture also had noticeable stains on the cocktail and end tables, which took away from the overall feel of the room. Housekeeping missed a Tupperware container of ice cream left in the freezer, and there were small inconveniences like narrow, undersized trash cans. The TV setup was frustrating—two televisions but only one remote, no guide feature, and poor reception with constant interference. Although I reported the issue and staff followed up saying it was fixed, the problem continued throughout my stay. On a positive note, the bed was comfortable, and I liked the firm pillows. While I didn’t use the indoor pool, the dedicated pool elevator is a thoughtful touch that keeps swimmers from having to walk through the lobby. Overall, while the location and a few amenities still stand out, the condition of the hotel and some service oversights made this a disappointing return visit.

The staff and their level of service is amazing, especially Maria at breakfast, and they are what keeps me coming back to this hotel. Maria is above and beyond and so is the African American gentleman bartender and the sweet young server with braces (I'm so sorry I didn't catch your names!). I can't say enough good things about the three of you specifically. Thank you for making my team's stay so comfortable. I can't say enough about every single staff member I encountered. You all were so professional, friendly and helpful. Thank you so much, you guys make this hotel 5 stars and I hope management appreciates what a great staff they have. ---- Constructive criticism: the hotel itself could use a little TLC maintenance-wise with hallway wallpaper peeling, baseboard wear from cart crashes and my room had a bubble in the wood flooring (easily repaired by trimming to proper length) and a square hole in the closet ceiling someone forgot to patch or install a light/something in. Also, a sign with breakfast hours clearly posted might get through to at least some of the thick-headed of us suffering from morning brain after international travel and time zone jumping.

I’m so annoyed that the entire 2nd floor smells like weed and there’s nothing they can do about it?! I’m going to call the cops here shortly if I have to continue to smell weed. How lazy are you that you can’t go outside. The shower leaks, there’s what looks like mold in the bathroom and the water pressure is non existent

The halls look dirty, the walls look dirty, the room had wallpaper that was bubbling and peeling. The baseboards were dirty and paint chipping. The shower had black mildew. The pillows are extremely flat when playing on the them. This hotel needs a major update. I could also smell weed coming from a few doors down. Overall do not recommend. Don’t let the nice lobby fool you, the rest of the hotel is very dated. I wish I would have chosen another hotel.

Have been here several times throughout the years, am originally from the area. Customer service has always been a consistent A+ to start. One con that always sticks out to me is the parking though. Instead of including whatever price they want for parking into the initial room charge, its a separate charge all together. After I checked in and went to put the slip in my car I noticed a tow truck make his rounds around the building 3 or 4 times looking for their prey. Wasn't a great feeling to say the least. You'd think just including the cost of the parking into the room would negate any need for a towing company since 99% of customers will be parking something in the lot; unless the owner gets a kickback from the towing company? 🤷‍♂️ Its the impression it gives...

My recent stay at this Hilton property was extremely disappointing and honestly shocking for a brand that typically represents consistency and quality. From the moment I entered the hotel corridors, it was obvious the property is suffering from a severe lack of upkeep and attention to cleanliness. The hallways had visible dirt and grime on the walls, the carpeting throughout the property appeared stained and dirty, and the wallpaper in both the hallways and guest rooms was peeling and damaged. The overall appearance of the hotel felt neglected, worn down, and far below Hilton standards. Unfortunately, the issues continued once I entered my assigned room. The room itself was in unacceptable condition. Cabinet doors were hanging off the cabinetry, furniture appeared damaged and poorly maintained, and the couch was visibly filthy, stained, and disheveled to the point that I did not feel comfortable using it. Rather than feeling clean, welcoming, and professionally maintained, the room felt rundown and poorly cared for. I brought these concerns to staff attention and requested to be moved to a room that more closely reflected the level of quality and cleanliness normally associated with Hilton properties. What was most frustrating was that I was then charged an additional fee for an “upgrade,” despite the fact that my request was not about obtaining luxury accommodations — it was simply about receiving a room that met reasonable Hilton expectations for cleanliness, maintenance, and functionality. I fully understand that hotels experience wear over time, but there is a major difference between an aging property and one that appears neglected. Cleanliness, maintenance, and guest satisfaction should never be compromised to this degree. Instead of feeling valued as a Hilton guest, I left feeling frustrated and disappointed that legitimate concerns about room condition resulted in additional charges rather than a straightforward effort to correct the situation. This property is in urgent need of renovation, deeper housekeeping standards, and stronger maintenance oversight. Equally important, guest concerns about room quality should be handled with professionalism and fairness — not additional fees simply to receive accommodations that should already meet brand standards.

I was trying not to write a bad review but a manger never called me back after I tryed a few times and front desk maded notes.it was good at first but the nite after the first stay we got back to hotel and we could tell housekeeping came as trash and most of everything was cleaned but one bed was more messed up then it was left. Me and my employees maded jokes about it but I went to the desk to ask questions and tell them about it. They said they would make notes and they were confused as we were. Later that nite we found that there was blood on the pillow. I then let them know. It was like it was no big deal to them and moved on. There maintenance issues like toilet running all the time and other little stuff but blood is a little much. No hot tub as seen in pictures and they will charge you for parking when you get there. It was not a bad hotel but definitely could have went without blood in the room. As a business owner I tryed to reach out to the manger 3 time before writing anything but I guess they don't care. Food and bar was good.

Staff was rude and unhelpful