Grand Hotel in Lviv
Visitors frequently praise the Grand Hotel for its luxurious appearance, excellent service, and friendly staff, with special mentions for receptionists and spa personnel. However, some guests have experienced issues with noise in rooms, unprofessional treatment at the casino, and unfriendly bar staff.
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We were in Lviv with friends for the weekend. They chose this hotel because of the casino. Unfortunately, they were refused entry after purchasing a special card, for which they received no refund. They were given no specific reason why they couldn't enter. They were treated very unprofessionally. My friends are elderly and don't abuse alcohol; their only entertainment was gambling for fun. We are deeply in love with Lviv and will definitely return, but certainly not to this high-class hotel, as it seems. From what I see, your PR is getting worse. I think it would be a good idea to invest in better service, because I will discourage ALL OUR FRIENDS from "THIS" pseudo-hotel! We'd rather spend our money somewhere where we'll be treated with respect. And I truly feel sorry for you, Grand Hotel Lviv Casino, because you've lost some very decent guests.
I want to express my gratitude to Solomiya (!) from the spa area, for her patience, understanding, and kindness ❤️❤️❤️❤️
I couldn't wait to talk, it's hard to communicate with a robot, put a human in charge
Nice hotel, spa 😍 breakfasts 🔥 Hotel staff immediately reacts to misunderstandings etc. We were very satisfied
Luxurious hotel, excellent service and delicious food.
Nice place and friendly staff at casino
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Обновлено 23 август 2026