The Chrysalis Inn & Spa Bellingham, Curio Collection by Hilton
Visitors frequently praise the hotel's beautiful rooms, spectacular bay views, and convenient location near Fairhaven. However, a significant number of guests report being disturbed by frequent and loud train noise, with some stating it jolted them awake at night. Some guests also mentioned issues with service, including difficulty using gift cards and a perceived lack of standard amenities for the price.
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I received a hot stone massage by Abhi, and it was AMAZING. Her pressure was perfect, her movements were intentional. It was beyond what I expected. I will absolutely be back to book with her!
I visited the spa. Everyone was very warm and welcoming. The sauna is amazing and the view from the waiting room is gorgeous. The locker room is clean amd inviting. You get your own locker to keep valuables safe. And they supply big nice robes and sandals to wear while you are there.
Great, fantastic, and beautiful. We made the mistake of staying only one night. We'll be back.
We are disgusted with the service at this hotel. My husband bought a gift card for me for Christmas and we attempted to use it for our stay last night. When booking online through Hilton.com, you’re unable to use the gift card at checkout. I called the hotel DIRECTLY and asked them how to proceed. The receptionist said you can’t pay with gift cards online, that you put your credit card down for incidentals, and they’ll charge the gift card upon checkout. I had her re-clarify the process several times, at no point did she say “Make sure you’re booking directly through Hilton.com, otherwise you can’t use your gift card. We’ve had a lot of people get rerouted to 3rd party sites.” We somehow unfortunately got rerouted to a 3rd party and were unable to use our gift card. The manager was totally unapologetic, he didn’t even say he’d speak with the team. He did, however, have a very well versed speech about not booking through 3rd parties so clearly this has happened many times before. He made zero effort to help or provide any reassurance this wouldn’t happen again to others. He also didn’t provide any compensation, not even a meal at the restaurant. We’re so disappointed by his lack of professionalism and effort to make things right. He didn’t even apologize for our situation and essentially told us it’s on us. We won’t be back. If you have a gift card make sure you book directly through Hilton.com, beware of getting rerouted to a 3rd party.
Fantastic hotel with high quality comfortable rooms. The jatted tub was especially welcoming. The beds and lenins were high quality. The view overlooking the water was amazing. Great location and a relaxing place to spend some time. Perfect for couples.
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