Gem Riverside Hotel Hoi An

It was a very pleasant stay. Excellent service. Affordable. The only minor drawback is that the view is of a tiny tributary of the river, more of a stream, where nothing much happens. The market and all the tailors are just a ten-minute walk away; you simply have to cross the somewhat narrow bridge.

I don't normally review places that don't meet my expectations, however, this is an exception to the rule. Stayed here 2 years ago and it was so good, decided to stay again March this year. Booked in for 8 nights, checked out after 4. The room was not clean, coffee stains on the wall above the waste basket, shower curtain was filthy, window curtains were filthy, all bed linen and towels were grey and shabby and we did not get the rooms we booked (12 months in advance). The lawns and gardens were not well kept, breakfast was ordinary and the house rules stated that there was to be no food taken to the pool area, whatever happened to having a beer and burger by the pool? The only good thing was the location, close enough to the old town to walk, far enough away to be peaceful. This was my sixth visit to Hoi An, but will definitely be my last.

Very walkable location. Surprisingly good gym for weights. A little musty odor in the rooms but it aired out ok. Decent breakfast buffet. Awesome pool but gets busy in the afternoon. Heaps of shops available in the area and walking distance from old town markets.

Best hotel of our whole holiday in Vietnam - pool is spectacularly beautiful & the place we made so many Aussie friends with families , Ruby, Lily at reception bent over backwards to look after us . Little walk / cycle / scooter to cross the river to main market and old town-great to be close but not in the centre of the madness! We had breezy balcony room & loved the fresh breakfast in aircon by the pool - miss it so much

Mai is cute and cheerful.

Despite having a confirmed reservation, I was charged an additional $20. I have no idea what the $20 is for, and they didn't explain. I have to find another hotel, and the customer service was terrible. I will never go there again.

Japanese travelers, I strongly advise against staying here. Even if you pay the full amount for your reservation, you'll be charged an additional $20 per person upon arrival. The argument at the reception ruined my trip.

We spent 6 nights here and truly did not want to leave! Very convenient location - short walk from the hustle and bustle of the ancient town but in our own quiet corner which provided the relaxation we wanted. Rooms were all incredibly spacious and clean, very comfortable stay. The staff there were simply the best - always accommodating, instantly built personal relationships and played a big part of our experience in the hotel. Thank you for an incredible holiday and we hope to see you again soon!