Na Kashtanovoy Guest House

Excellent guesthouse. We arrived early and were checked in immediately without any problems. The location is excellent – ​​Kashtanovaya Alley intersects Pobedy, Kutuzov, Mira, and other avenues. Nearby are bus stops to the city center, a wonderful cafe, Spar, and many other shops. Not to mention, the hotel complex is located in the old German district of Amalienau and adjoins another district, Ratshof. There's plenty to see there. The city center is a 40-minute walk away, and it's the best stroll you can take, passing by the park and the Church of Queen Louise. Special thanks to the staff – everything was on time, always helpful, and the cleaning was done daily. Everything inside was great. The Wi-Fi works great. For warmer weather, there's a barbecue outside and, as we were told, sun loungers for sunbathing in the summer. There's a shared kitchen and dining area. A refrigerator is in the room. Dishes are provided. We had the most pleasant experience.

Pros: Nice room with amenities, decent beds, clean linens, TV, hairdryer, quiet area, kitchen with everything you need. Cons: There's no air conditioning, fan, or refrigerator in the room (only in the shared kitchen). We stayed for a week and didn't notice any cleaning in the room. The linens were changed once, and that was it. You can still hear trains rushing past your window at night.

The service certainly leaves much to be desired. Firstly, when we checked in, we were given a keycard to enter the main door of the house, but because we were in a hurry to drop our things and leave right away, we forgot it on the table. When we returned, the administrator spent 20 minutes looking for a spare keycard, and we waited outside the door the entire time (strange that there wasn't a spare keycard, right?). But that's okay, because on the day of our check-out, the cleaning lady insisted that we leave the premises, practically at 12:00 PM, almost on the alarm! She was extremely unhappy that we were delayed by those notorious 10 minutes! She rushed us to vacate the room, then talked to someone on the phone, saying "you'll have to wait 20 minutes" and other similar remarks (to make us feel as uncomfortable as possible about delaying our check-out), even though their check-in time is after 2:00 PM. And the only cleaning (objectively) needed was changing the bed linen, since we were only there for one night! Frankly, after my native St. Petersburg, where the service in both restaurants and hotels is second to none, it's a shame you're paying so much for it! This isn't St. Petersburg, where you can linger for even an hour before checking out and they'll practically kiss you goodbye. Unlike here, they'll throw you out into the street and slam the door! We wanted to sit in the living room to plan our route, but with that attitude, after they kicked us out, you can imagine the range of emotions we experienced! So if you're looking for a good, friendly welcome, you won't find it here!

The location is convenient to the center, the kitchen is excellent - there's everything you need, the manager is great. The umbrellas for walks are awesome!!!!! There's everything you need - all the utensils (lots of them)!!!! It's like home!!!! The cleaning is excellent. We really enjoyed it, thank you for a wonderful stay.

The place to relax is GORGEOUS💯👍👍👍👍👍