Brighton & Hove LGBT Switchboard

40 mins late. Zero communication. Phone number they gave me for assistance rang through despite trying 10 plus times. Missed my flight. Do not recommend

Honestly one of the best experiences I’ve had. Everything was smooth, the service was quick but not rushed, and the staff were super friendly. They really know how to make you feel comfortable. Would absolutely recommend to anyone! It’s rare to find this level of professionalism and attention to detail—definitely deserves 5 stars.

Booked for Gatwick at 3 am months in advance and they didn’t turn up. When I rang they first had no idea of the booking, then found it and had no driver, then a driver was miles away. By this point it was 25 mins late so I told them to forget it and we luckily got an uber and more luckily just made our flight. Last time I try and use a local company. Some kind of acknowledgement or apology on the phone would have been decent too.

Booked taxi from airport, did not show up and when I phoned was supposed to have a puncture. They did not even know until I phoned them the driver was not there. Had to wait another 45 mins for replacement. Won't use again or recommend.

We travelled 25/12/24 to Heathrow from our home inbBrighton. With no other options available we were a bit worried about who to book, would they turn up etc.. We had no need to be concerned. Tony arrived on time and took us to Heathrow - a hassle free relaxing journey - the perfect way to start our trip. I can highly recommend this company and will certainly use them again.

Title Booking 2865 Status Processing (accepted) Service type Distance Transfer type One Way Pickup date and time 16-06-2024 [time removed for privacy] Order total amount £166.00 Distance 71.9 mi Duration 01:25 Passengers 3 passengers Comment Flying into LHR, due to arrive flight number [information removed for privacy purposes] We have 3 hold bags to collect and additional bags. We need a bigger vehicle as we have neurodiverse travellers sensitive to crowded conditions. Please meet in arrivals and adjust time for any delays shown. Vehicle name 8 Seater Bag count 8 Passengers count 8 Extra 1. 1 x Meet & Greet - £6.00 ______________________________________________ We thought long and hard about posting a comment. We sent this prototype review to the Company itself over a month ago, requesting feedback and there was no communication. Prior to booking, we researched taxi companies and Brighton and Hove airport transfers came out with top scores and comments. Sadly our experience couldn’t have been more different. However, we felt it right to outline what happened as it was truly awful and to counterbalance all the claims on the company website, which we did not experience ourselves. We booked an airport transfer long-ish distance from LHR. We made it clear that we also had members of our party with additional needs but really, the experience for anyone would have been unacceptable. We landed more or less on time, though baggage took around 35 minutes. We texted back and forward to the company and were reassured that the driver would monitor the flight. We then got a message from the driver to ask to let him know when we got our baggage. We kept him fully informed. We came out to arrivals, scouring everyone with placards. We had paid extra for the driver to meet us in the terminals, at arrivals. No one there. We called the driver. He said, 5 minutes. 5 minutes and more passed. We called again ‘come to the car park’ what car park, which level, where??.. We had luggage, 3 passengers. We said no we can’t this is unacceptable we can’t. We repeated we had paid to be met in arrivals. He said ‘come to the lift’ which lift/ where? We called the head office number. The handler said this was not acceptable, and he would contact the driver. We stood around waiting, already more anxious and upset than we should expect to be. The head office finally called back and gave us a narrative about how long the driver was waiting to get into the car park (so he was not already in the car park?) or that he had already been in and out once (not our issue) and that it was very busy (it’s an airport!) . We said we need him to come into the terminal. That was the arrangement. Again we were told just wait another 5 minutes. It was not 5 minutes. No communication from the driver. I called Head office back and said we are not prepared to wait, not least on a changing story and they’d already let us down by not coming into the terminal. For goodness sake we were happy to pay for them to park to meet us. The call handler tried to persuade us to wait for the driver as he had travelled up from South of England. But they had already let us down and lost our trust by this point. So with increasingly distressed travellers, we scrambled to find alternatives to get home. This left us very upset and out of pocket. The call handler said our experience was not typical of his company. Unfortunately it was entirely our experience. He offered a discount for any further bookings. Of course, we would have little desire to book with them again. Instead we would prefer equivalent costs towards the cost of our journey home that we were compelled to hastily arrange at the last minute. Communication was suspended at that point. There may well be genuine hard working people at this company, but they did not deliver the service as booked and agreed and caused a lot of avoidable distress and upset, in addition to financial costs.

Very easy to book online got a response straight back by text to say all booked. The day before another text to say see you tomorrow. Time, place, On the mornings pick up which was 3.30am a text saying see you soon. So I always felt safe that they was going to turn up. Lovely car and driver turned up. Very friendly helpful and chatty. The same when we came back are flight got cancelled to 3 days later. Are driver stephan was tracking are flights and changed to are new arrival. Fantastic service and custom experience. Highly recommended for a no hassle brilliant service definitely 5 stars

Excellent service and good dependable company. Very good experience, highly recommend specially with prices and offers.

Driver was very reliable. Confirmed the trip a day before and was there before appointment by 10 mins to ensure it trip was easy and quick.

The driver was so sweet. Offered to wait 15 minutes outside the restaurant until my partner went to the toilet. Very patient and made our journey quick.