Auberge Teofel
Visitors praise Teofel Hostel's excellent central location and comfortable, clean rooms, with some finding check-in easy and feeling safe. However, a significant number of guests report encountering rude and unaccommodating staff, particularly at reception, and some mention issues with weak and noisy air conditioning.
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Before booking, I called the provided number to ask about parking availability. Unfortunately, the staff member who answered was not accommodating. Since I was on mobile, the signal was choppy, but instead of being considerate, she responded with an arrogant tone. When I asked if there were parking slots, she bluntly said it was first come, first serve. I even asked if there were nearby hotels or pay parking slots with paid parking options, but she dismissively denied and offered no suggestions. The call felt unhelpful and discouraging. Based on this experience, I don’t recommend contacting the hostel by phone—the staff was arrogant and not helpful.
The receptionist is rude. This hostel is lucky cuz it is located at the center of cebu city otherwise it would be negative 0 ⭐. Aircon not that strong and so noisy it vibrates through the entire frame of AC. Bedsheet are not so clean.
The receptionist is rude to customers. The story is different. He was disappointed that we claimed the room that was booked for us to stay. I wish he would not be a receptionist anymore. October 26, 2025 at around 7pm we arrived at the Hotel. He is not a good receptionist at this hotel. Disappointing
Good for it's price
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