Boutique Hotel Cordial La Niña de Vegueta

I am extremely disappointed with the way this hotel handled my reservation issue. Although I acknowledged my booking mistake from the beginning, the hotel showed absolutely no flexibility, goodwill, or customer care. Despite the fact that the room was never used and I remained a customer of the Cordial group during the same period, the hotel refused any form of partial refund or future stay credit. Communication was slow, impersonal, and limited to repeating the cancellation policy without any real attempt to resolve the matter fairly. As a loyal traveler, I expected professionalism, understanding, and at least some consideration of the circumstances. Unfortunately, my experience with this hotel has been very negative, and I cannot recommend their customer service based on how this situation was handled.

One of the main reasons we chose this accommodation was that it had a small pool and solarium where we could relax upon arrival. When we asked the receptionist about it, she said she didn't know the condition of the solarium because it had rained. Well, upon arrival, we found the hotel's pool empty and the solarium neglected (not because of the rain), with no bar service and no way to use the area. When we returned to our room that night, we found a large cockroach flying around. Because the hotel doesn't have a 24-hour reception, we had to call the customer service number and, instead of receiving on-site assistance, we had to go to another hotel in the middle of the night to pick up the key to a new room. Upon entering the second room, we found a significant number of crickets, so we had to contact them again and arrange another room change (which involved another trip in the middle of the night to the other hotel). Finally, we weren't able to settle into a suitable room until approximately 1:00 AM. Even though it was pest-free, this last room was noisy due to the elevator, the nearby dining room, and its proximity to the road. I've attached photos of the empty pool and a video of the second room. This entire situation severely impacted our rest and the overall quality of our stay, and we received no compensation from the accommodation. They even later told us they had forgotten to offer us the alternative pool access, which, the receptionist admitted, is a service they still advertise on Booking.com and their website, despite being unable to provide it due to the pool's condition.

Excellent service and the room was perfect!

An excellent hotel in the nicest neighborhood of Las Palmas. Very friendly and helpful staff, very clean, and they have delicious food!

Tastefully renovated hotel in an excellent location. The room was a bit small and the shower had low water pressure.

It was a delightful experience that I hope to repeat by visiting for a few days at a more leisurely pace. The decor was exquisite, and the room was very spacious. The location is unbeatable, and the service at reception was outstanding.

Very centrally located, which is exactly what I needed for medical reasons. The facilities are perfect, and the service is excellent. I recommend it 100%.