Ice House Apartments

Everything was easy and convenient 👌 Great value for the price

‼️DO NOT BOOK THROUGH THEIR WEBSITE‼️ We booked this apartment on 18th November 2024 and payment had been taken so we turned up on the check in day to find out that all the apartments had already been occupied and that our booking had been double booked. The manager tried to put the blame on myself saying that I cancelled the booking but at no point did I ever cancel the booking, and why would I even be there to check-in if I cancelled it myself? The manager had no care in the world that we were there with our bags stood at the bar, two hours from home and unable to stay the night and when I changelled him to say you have to sort something out for us as we have no where to stay, he just said there is nothing I can do. I then demanded my money back and then he went on to say that if the booking had been cancelled I should have also received my refund. He was adamant that I had received the refund even after showing him numerous times that no refund had ever been received into my account so I threatened to call the police as I was fed up of being accused of all of this then he finally offered a refund and then went on to say that it would be quite a while to receive the refund, in a way that he was trying to put me off taking it! So I asked for it in cash and we were on our way! I will definitely not be booking here again, it completely spoiled our weekend plans in Swansea and it’s definitely something to beware of if anyone is planning on booking to stay here!

Nice apartments, used for long stay, 6 months. Some technical issues but were all resolved. Cleaning could improve in some areas . But for a secret weekend meet. Ok The walls are a little thin could use more acoustic insulating 😉

We didn't stay, just called for a few drinks. Great service and good range of food and drinks

River house in the marina, stunning food, amazing service, enjoy guys very nice

Enjoyed our stay here but won't be back, apartment was nice but a little outdated. Couch cushion cover was ripped, bed was very noisy, everywhere could do with a lick of paint. Fully stocked with everything you'd need, they even leave you dishwasher and washer tablets aswell as the usual tea, coffee, soap etc. Appliances and electrical good are all quality brands. Lovely views of the marina. The reason we will not be back is the people above us, if you have inconsiderate people above you, you will hear everything. We heard shouting, stomping around but the worst part was our intercom buzzer being pressed repeatedly at 2am by another guest (somebody from above us). She had forgot her key and found it acceptable to press every apartments intercom until somebody let her in. Not an apartment management fault I know, but the experience we had will stop us returning again.

This was the perfect place for three of us to stay for one night, being cheaper than two hotel rooms. Everything was clean and bright. Loads of room. Good facilities.

Stayed there for ironman 70.3: location is perfect for the event. Walking distance from the train station, easy check-in/out. Apartment was really clean, mattress and pillows were of really good quality.

booked the place and after half an hour told me i had to cancel it as there was “no room” but stated on the website there was a room available now have to wait 12 days for a refund of £200 and saved up a while to pay for this! definitely not recommended 😡