Hôtel Casa Alebrijes Gay

A very comfortable, clean, safe, and beautiful place with excellent service; all the staff were very friendly. I would definitely stay there again and highly recommend it.

Dark, Dismal and False Advertising Don't believe the fake reviews by the owners under fake email addresses! This booking was a complete disaster. Immediately upon walking in to silent dark, dank, silent and completely uninhabited lobby, it conjured scenes from the classic horror film, The Shining. Upon reaching my room, I was further shocked. It looked nothing like the photos advertised: Holes in the walls, no lamps, zero art on the walls, wires hanging out of the walls, everything askew, and just enough light to barely see. It further had a foul odor, a non-functioning safe, shaky wifi, and was warm enough to keep you up all night sweating (no A/C). I immediately requested a refund through the booking site, and it almost immediately bounced back with a message from the hotel manager/owner: "sorry, our policy is non-refundable.” The attendant then visited my room asking what was the meaning of my request. I explained the obvious (see above), and her response was along the lines of “Manager says no.” I said fine, I’ll be sure to leave an honest review of my stay here. Five minutes later the attendant knocks on my door again. “My manager says you must leave the hotel in ten minutes.” I, while flabbergasted, replied that was fine, as long as I was getting a refund. After all, the place was awful and leaving sounded like a great idea. Another five minutes, and now the MANAGER (name on file and filed in subsequent PROFECO claim) knocks on the door DEMANDING (screeching) that I depart. Again, I said that would be fine with a refund. “Absolutely not!!!” He shrilled. “Then I’m not leaving. You have my money.” I told this man I would be filing a claim with PROFECO (the Mexican equivalent of the BBB but with a powerful bite) because of his behavior and the customer service of the hotel. Door shut in his face. Another five minutes, and another knock on the door: “You must leave now or we are calling the police to remove you!” WHAT?? I informed him that I knew my rights, that I am a resident of Mexico, and he needed to leave me alone. A tantrum on his part ensued, and he brought along a friend to help intimidate me. Again, door closed. I went online, found a REAL hotel to stay at, and left. I had had enough, and money was never the issue. An hour later I received an email saying my card was “declined” and that I was receiving a refund. Interesting timing. While I appreciate the refund, I also know I deserved the refund. I DID NOT deserve to be harassed, harangued and left searching for somewhere to stay at 10PM on a Friday night. I also did not deserve to be false advertised too. To add insult to injury, they accused me of drinking and smoking in the room.This was a complete lie. As an athlete, I partake in neither. Obviously there was a bit of projection going on, as these people were plainly delusional and hating their lives. Sad. This hotel is obviously dying a slow death. Avoid at all costs.

This is a cute "boutique" hotel on a "quiet" street just south of the historic city center (Theatro Degollado). Converted from a former residence with a courtyard, it has an "oasis" like atmosphere and "dated" but huge traditional-sized rooms on several floors around a courtyard (small). However, a) there is no air-conditioning (that is not needed in the high altitude of Guadalajara except during an exceptionally hot spell in summer) which means that every sound echoing from the courtyard is heard. There is free parking, and a cosy breakfast area. The manager at the time I went was a quiet-spoken Englishman, helped by discrete staff. Just blocks away from the historic center and eateries, central Guadalajara is not residential like the prosperous zones of Minerva, or the satellite town of Zapopan - for those seeking more "modern" surroundings.

Excellent place to visit You sleep well You feel at home even though you're not at home The reception staff are the best part: efficient, quick, and they follow up on your stay.

We had an extraordinary situation but it gives an idea that they don’t care at all! We booked a room in advance. When we arrived at 7 pm they informed us that our room is not available because the guests who stayed there before broke the toilet. No other room was available. The lady in the hotel offered us a department 10 min away at a higher price. We didn’t accept to pay more as we didn’t cause the problem. They were NOT WILLING to - give us accommodation at the agreed price - leave us the room with the broken toilet and let is use the shared bathroom of the hotel - let us talk to the manager as he was in a business meeting at 7 pm on a Saturday The worst is that they didn’t inform us during the day about the problem which would have given us time to find an alternative. Therefore I believe they just don’t care at all about their guests!

It feels lonely, almost abandoned. The staff is very friendly. But there were mistakes with the reservation and they changed my room without asking.

A wonderful surprise in downtown Guadalajara! I was looking for a place to explore the heart of Guadalajara, and Alarije was a delightful surprise thanks to the attentive staff and their thoughtful touches. They offered many helpful suggestions that allowed me to experience downtown Guadalajara like a local. The rooms were very comfortable, and the charming old-house style made me feel right at home. I would definitely stay with them again. Thank you so much!

Good place to stay in Guadalajara

I don't know if it's because of the remodeling, but the service leaves much to be desired.