Hampton Inn & Suites - Canfield
Visitors frequently praise the hotel's cleanliness, comfortable rooms, and good breakfast variety. However, some guests have complained about issues with housekeeping service, including being rushed by staff and not receiving service during longer stays, and one reviewer reported a bed bug issue.
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I had a wonderful stay at the Hampton Inn & Suites Youngstown-Canfield and want to especially thank Anthony for his outstanding service. From the moment I arrived, everything was smooth, welcoming, and well taken care of. Anthony was friendly, attentive, and made sure I had everything I needed throughout my stay. The hotel was clean, comfortable, and overall exceeded my expectations. Everything was truly amazing, and I really appreciated the great hospitality. I would absolutely stay here again and highly recommend it to others!
Least hospitable hospitality business I have ever encountered. We changed the name on a reservation to give it to someone else. They messed up and created a new reservation instead. This caused us to get charged for a room that we did not need or use. We attempted to discuss this with them but the daytime manager just spoke over me and refused to listen. The general manager refused to return phone calls. The regular employees, thank goodness, do not take their cues from the manager or general manager and were polite. The managers seem to be unhappy, they should probably find another career where they can be more pleasant. Edit: Very nice of you to respond here given you have refused to return any of the 5+ phone calls from myself and my wife. Since I have you on the line, the point I would like to make is this was not our mistake, this was your employee's mistake. We reserved a coaches room under our name. Called and put that room on the coaches name. Instead of replacing our room with the coach, you just added a room. You gave us more than we wanted. Thus- Your mistake cost us $200+, and then you refused to return phone calls when we tried to explain it. Very similar to how your manager refused to listen and talked over me while I tried to explain it the first time. Terrible experience, wish I could give you 0 stars.
If there were zero stars I would choose that. Jacob at the front desk was completely unapologetic when we arrived and discovered that although I had book a room for 5 people, the room was only set up for four people. First, this is a fire hazard. Second, throwing in a free coffee (or something similar - I know the coffee is actually free) to make me feel like my business is wanted.
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Last updated on 31 août 2026