Hôtel Omni San Francisco

My main complaint is the service. We were charged $271 for parking a car for 2 nights, after being told it was $35 per night by the front desk. Turns out it’s $35 a night just in fees and the actual parking is $86. I read plenty of reviews when I book stays so I know some people will read this and say “oh sounds like they just didn’t hear them properly or something”. No, I tried to clarify multiple times and when I reached out to the front desk manager the only thing the offered was to charge $82 per night instead of $86 saving us a total of $8…. Apparently this was because we booked our room through Expedia, but didn’t pre book parking with Expedia. Just a warning to uber or park somewhere else if you’re staying here. Or just stay somewhere else. Plenty of nice hotels in this area!

Out of all the hotels I’ve stayed in SF for work, this is the first one that I felt compelled to leave a review. I experienced excellent service throughout my entire stay, from the doormen and reception staff to the housekeeping team. Thank you for making my stay so comfortable and pleasant. Hopefully, I’ll be back again on my next business trip! 😊❤️

- You'll be paying $75 for Valet Parking - Rooms don't have afridge - You're in SF and you're staying inside a room at your hotel? - Bed mattresses were old so you'll have a hard time sleeping

We recently stayed at the Omni and were very excited based on the glowing reviews. Unfortunately, our experience did not live up to our expectations. Upon arrival, there were several doormen present, but no one offered assistance with the door or our luggage. The check-in experience was also disappointing. The gentleman assisting us came across as abrupt and unfriendly, and when we inquired about upgrading our room to accommodate additional beds, it felt as though we were inconveniencing him. Throughout our stay, the service continued to fall short. The bartenders seemed overwhelmed, particularly when taking orders for more than a couple of drinks at a time. Additionally, the guest rooms felt somewhat dated, and we were surprised to find that they did not include a mini fridge. The hotel itself is beautiful, and there is certainly a lot of potential for a great stay. However, given the price point and the reputation of the property, we expected a much higher level of service and attention to detail. Sadly, our overall experience did not meet those expectations.

From check in to check out, you guys went above and beyond to making my 3 year anniversary lspecial. I’d never been to California, and I did so much research to find the best hotel in the city, and you really lived up to that! In a world being taken over by AI, you’re the one hotel going against the odds and I love that, we need human connection and interaction to have a fulfilling society. Not only that, I was so surprised by the room upgrade, the view upgrade, the upgraded drink passes, all of that and then some. Staying communicated through text with me, and giving us water at arrival & the kind words exchanged at check in. To walking into our room and seeing the champagne, the beautiful chocolate cake with fresh berries, glass bottled Italian mineral water, and a personalized card that said Happy Anniversary! I thought it couldn’t get better than that, but you guys stayed in contact through text making sure our stay was up to par and asked if we needed anything to let you know. Not long after check in, we hit the town, did all the touristy things and some non touristy things, we really made use of the entire day and night and the next day while we stayed at Omni. So, after our exciting galavanting and excursions of the city, I didn’t think you all could top it off even more so than you already did, but you did! We got back to our room that night and the bed was covered in rose petals, and towels made of two swans kissing and that definitely set the mood for the rest of the night ahaha. Y’all also tidied up the room for us and it’s so appreciated! I was thinking when they did have time to do this and also that is so nice! Then we got to check out and I know you were trying to write a personal response back in the texts but said you’d rather say it in person, again another beautiful moment for me, because you could’ve just texted it and that would’ve been that. You went out of your way to thank me for my sweet words and we had a heart to heart. Not only did you thank me for the honest and raw feedback in my messages, you embraced it and mentioned how everything I just talked about is what you strive for in guest services and leaving that impression on guests that you are here to make the trip as comfortable and seamless as possible. You want to make the trip memorable even if it’s just for one night, and you did that, you surpassed that! I have nothing but good things to say about the hotel but mainly the people who do everything to keep the gears turning. You mentioned you have meetings about this every week, how to make things better the next week and so on and so forth. How certain guests like me leave such an impression that our names come up in these meetings, and that touched my heart that I could do enough to make you smile as much as you made me and partner smile. Even when we wanted our bags held after checkout, you said take your time, take all day if you want, and that really helped us explore the city even more and we actually got to cross off every single thing we wanted to do on our bucket list, so thank you! For all the love and wholesomeness this hotel has to offer, the price is worth it, you won’t get this experience anywhere else in San Francisco. This was by far the best hotel we’ve both ever stayed at especially when you factor in the hospitality and making us feel heard and cared for. I can’t stress this enough, it was the most fun weekend I’ve ever had in my whole life I think, I ended up pushing my flight back one more day because I couldn’t get enough of this magical city, I’d never been in a city this big or dense, even on the outskirts, there’s so much beauty and things to do. Omni was a huge factor in the trajectory of how the rest of the trip was going to go and it only was up and onward from then on. So truly, from the bottom of my heart thank you, you all mean the world to me. San Francisco is home away from home now, it holds such a special spot in my heart. I’ll for sure be back soon, and if I’m in the city, Omni is at the top of my list! Much love from Florida! ~ Ally ❤︎

We recently stayed at the Omni for a work-and-pleasure trip, and I felt compelled to leave a review because the experience was exceptional from start to finish. A special thank you to Rico, Daryl, Richard, and Adam. The best word I can use to describe them is ownership. Each of them took their role seriously, anticipated needs, and made us feel genuinely cared for throughout our stay. Their professionalism was evident, but what stood out even more was their warmth and humanity. Lately, I’ve spent a lot of time staying in tech-first accommodations, Airbnbs, and boutique properties. This stay was a reminder of the value of true hospitality. There is something incredibly special about being welcomed by people who genuinely care about creating a great experience, and these gentlemen embodied that in every interaction. It honestly made me want to return to more hotel stays like this. Beyond the service, our king suite was fantastic, the bed was one of the most comfortable I’ve slept in, and our dog was treated like a VIP guest. As pet owners, those little touches mean a lot and certainly didn’t go unnoticed. All around, this was a phenomenal experience. Thank you to the entire team, and especially Rico, Daryl, Richard, and Adam, for making our stay such a memorable one. We can’t wait to come back.