Public Hotel

DO NOT BOOK HERE UNLESS YOU WANT TO BE KICKED TO THE CURB BY STAFF! My friend and I booked this hotel 3 months prior to our work event and called ahead of time to ask if we would still be able to check in past 10 pm since we wouldn’t get off work until then. They happily agreed! We show up to the hotel after a long shift, dragging all of our bags inside and were told that our room, as well as every other available room, has been sold to other guests! There were several other patrons in the lobby dealing with this same issue! At this time of night, and with the large event going on, there were no rooms available anywhere anymore and we were forced to sleep in our car! The man working front desk was helpful and assured us we would at least get a refund. We’ve been calling and emailing the managers Cristian Bonilla and Artreece Benson time and time again for over a week in order to get this “refund.” Only to be hung up on mid conversation, blatantly ignored, and refused any sort of reasonable help with this situation. This place and its owners are a scam and have absolutely no sense of proper customer service. They are out for money and in the business of kicking 2 young girls out to the streets! Don’t stay here!!

My wife and I stayed here while I attended a conference in Chicago. The hotel is older but the rooms are big and the closet to store your stuff is enormous. The bathroom was a little outdated and the sink was cracked but did not leak. Again, it is an older hotel but worth it if you want to save a little money.

We booked Ambassador Chicago / Ambassador Gold Coast through Agoda for around $180 for one night. The price looked competitive compared with other hotels in the area, so despite the mediocre reviews, we decided to take the risk. That was a mistake. From the beginning, the experience was poor. At check-in, we were simply handed the keys. No explanation was given about breakfast, additional charges, mandatory fees, or any “Private Guest Club” fee. Nothing was clearly disclosed to us at the front desk. The room was extremely disappointing. It was bare, cheap-looking, and far below what I would expect from a hotel in this location. The furniture was minimal and low quality, the bathroom was small and basic, and the whole room felt neglected rather than “boutique” or charming. The next morning, we tried to use the bathtub/shower and found that the drain was clogged. We could not wash properly. This is not a minor inconvenience; it is a basic hygiene issue and completely unacceptable for any hotel charging guests for the night. Breakfast was another bad experience. We paid $35 per person, only to discover after paying that some buffet items, including croissants, were not included. Charging that amount and then excluding basic breakfast items is absurd, and it should have been clearly explained before taking payment. The most unacceptable part came after checkout. About an hour after leaving, we were charged an additional $142.96. We had to ask for an explanation and wait hours before finally being told that this was a “Private Guest Club” fee. This fee did not correspond to any real, visible, or useful service we received. It felt like nothing more than a way to inflate the final price after attracting guests with a lower advertised rate. No one told us at check-in that this charge would be applied. No one explained what it included. No one made it clear that our final cost would increase so dramatically. Once this charge and breakfast were added, the total cost went well above $350. For that amount, we would never have chosen this hotel. There are far better hotels in Chicago at that price point. This property is not just disappointing; it feels misleading. The room quality is poor, the service is minimal, the facilities are badly maintained, breakfast is overpriced and unclear, and the final pricing lacks transparency. I would never stay here again. I strongly advise others to avoid this hotel and, based on this experience, I would also avoid any related properties in their network.

This place is absolute trash. My friend and I booked a room with two beds, then he had to cancel his trip due to an unexpected illness. I tried to downgrade to a single, but was refused. That's fine, I understand the hotel's position. The first issue was was the parking. They advertise paid valet parking l, but, when we showed up, their parking was full. The valet directed us to a nearby parking garage that was not accessible by the public. When I went to check in, there were no two bed rooms available, despite the fact that they'd refused to modify my reservation. I told the guy at the desk that was fine, I was happy to take a single and a refund of the price difference between the rooms. He said only a manager could approve that, and the manager was, conveniently, not present. I tried to track down a manager the next morning and was told that he/she wouldn't be at the hotel until 9am or 1130am (depending on which employee I asked). The rooms were clean, but pretty dated and unimpressive. The TV repeatedly lost signal. The breakfast wasn't included in the price of the room and is $35. The staff were polite, but pointless. I 100% will not be coming back, and I'd encourage anyone reading this to stay elsewhere.

I haven’t stayed at this hotel since October, yet I’ve been charged three times since. Each time management says they are looking into the issue.

Booked a weekend on American Airlines using my points. We get to the hotel and forced to pay an extra 142 a night. Rwp guys at the front desk, one calls us over. As soon as he sees the extra charge, he just walks to the back without saying a word. He sends the other guy back out to deal with us. New guy proceeds to tell us the extra charge. So you know this happens quite a bit. They claim it was a VIP customer charge, gave some drink tickets and called it a day. I will never go back to this hotel or use American Airlines for using a third party site charging junk fees. DO NOT USE THIS HOTEL, ITS A SCAM. Update, after leaving the next day, being promised a refund, the manager will not respond in any way. We are only asking for the nights not used. This hotel is so scummy, both in terms of scamming customers but the rooms itself. I've stayed in La Quintas that were better than this run down shack. Do yourself a favor amd stay for free under a bridge, it would be nicer.