Moxy Columbus Short North

Conveniently located, close to a variety of bars, restaurants and shops, as well as great restaurant Townhall located on the ground floor. The room was cute and kitschy along with the whole hotel vibe.

I feel like as a black man of color not being my best dressed on a Sunday with headphones just walking in for a drink I was judged based upon ff appearance. The drink is good but if you not looking like you have money you are judged and treated poorly based off how you look. Hotel is nice great location awesome rooms but I will not return one should never judge a book by its cover

Wow, the room we had was small like others said, but they did say the square footage. The one thing that made our stay pleasant was that we had a room on the 6th floor with an open balcony. Nice weather and outside seating made our room twice the size. No coffee maker, but they did have coffee on the 2nd floor. Nice place to sit and drink coffee. Overall it is a neat hotel to stay at, but it's more suitable for a younger crowd, we prefer larger suites and elbow room.

I stayed here recently after attending Sonic Temple. It was only 11 minutes away from the Crew Stadium, after the hour escape from the parking lot. Although I had trouble finding it nor was I sure where to park at nearly midnight, a call to the front desk had helped me figure out the way to get it and how to park. Valet parking for one night was only 25 bucks. The check-in was a bit confusing at first, but was directed to the upper bar for check-in which was fast and simply. Great when your legs are burnt out after an all day festival. I had a room with a queen and a twin bed, each separated by their own sections of the room, great for relative privacy. The bathroom was great, shower felt great and was very modern. The toilet seat was a bit weird, seems way to big, but was also a pretty modern toilet. All the expected accommodations where in the rooms along with a noise fan which is a great way to cancel the eireness of absolute silence picking up every occasional sound from the street below or the neighboring rooms while trying to sleep. Everything in the room was clean. Overall, although there are some issues as to location, it was a conveniently close to the event I attended which is a regular spot for a lot of larger events other than Sonic Temple, and the rooms were quaint but great for a quick crash and go in the morning. Maybe not comfortable for long term stay with a lot of luggage, excellent for short term stays with lite luggage and offering a convenient, comfortable, and modern stay. I'll have to say 5 overall

We’re generally fans of Moxy hotels, however after our recent experience at the Columbus Short North location, I can’t imagine we’ll be eager to return to the brand anytime soon. Upon arrival to the hotel to check in, we were informed that our reservation had been cancelled. This was a surprise to me since I had done no such thing. I scoured through my e-mails and app history and couldn’t find a trace (or confirmation) of such a request. It’s a traveler’s nightmare, the absolute doomsday scenario at the check-in desk of your hotel after a long day of travel. To my disappointment, the majority* of the hotel staff couldn’t have been less interested in my plight or helping remedy the situation (*I say the majority of the staff because I do want to shoutout ONE nice man at the front desk who helped us rebook and couldn’t have been nicer or more sympathetic). The rest of the management offered only a “Well it booked through a third-party so there’s nothing we can do, you’ll have to contact Priceline.” It felt like they were more interested in getting me out of their hair than being helpful in offering some solutions to a worried customer (for instance, I had to be the one to suggest “Well ok, can I just rebook a room so I have a place to stay while I figure out what happened later?”). Even just getting them to provide some documentation or evidence that I could present to Priceline was a battle. The only thing they could offer is letting me take a picture of their computer screen. Once I returned home from our trip, I did contact Priceline, who quickly determined that the reservation was ACTUALLY cancelled by the hotel themselves “for occupancy reasons.” What a surprise and a disappointment, especially after being treated by the staff as if I was the one in error. In hindsight, the dodgy behavior and unwillingness by hotel management to helpfully engage makes me wonder if they weren’t aware of their fault in that moment. I suppose it’s all conjecture on my part, but…if I cancelled a guest’s reservation and wanted them to leave us alone as soon as possible, would the actions look any different? Ultimately, the staff at the hotel either cancelled my reservation and were intentionally unhelpful OR the cancellation was a sincere mistake/oversight that created a panicked guest in need that they were just that unwilling to help. Neither one is very good! I can overlook a lot of things in a hotel stay—no one’s perfect, I don’t mind all that much if there’s a little bit of noise or my towels weren’t refreshed or the room’s not quite up to par, etc., that’s all fine. But there at least needs to BE a ROOM. This is a very reasonable core expectation of a hotel. Reading some of the other reviews of this location, it seems I’m not the only one to deal with some shenanigans with my reservation. So moving forward, I’ll keep this in mind when weighing hotel options and I would advise those reading this to do the same.

This was an unacceptable experience, and I would strongly advise others not to stay here. I reserved a room for my family after a concert and cancelled approximately 72 hours in advance. Despite cancelling within that timeframe, I was charged the full amount due to a “special event” policy—something that was not made sufficiently clear at the time of booking. I immediately contacted Marriott International customer service. While the representative was helpful and opened a case, I was told the hotel would follow up within five business days regarding a refund. That follow-up never happened. After two weeks with no communication, I contacted Marriott again and was informed that the hotel refused to issue a refund and would reach out directly. Once again, no one from the hotel ever contacted me. To make matters worse, the hotel was fully booked the night of my reservation, meaning the room was re-rented while I was still charged in full. Keeping my payment under these circumstances is not just disappointing—it reflects extremely poor business practices. The complete lack of communication, accountability, and willingness to resolve a reasonable concern is unacceptable. I will not stay here in the future and will be discouraging others from doing so as well.