Best Western Ptarmigan Lodge

The Front desk receptionist clearly hates her job. She probably shouldn't work with people in any capacity

Amazing location with stellar hospitality. Dog friendly rooms are only doubles from my understanding and your animals are $20/pet/day (which I find a bit ridiculous)….BUT I still give this place 5 stars because I love it here and have been back many times. No AC in the room, so get a box fan if you’re here during the summer. Plenty to do and see in Dillon. Walking distance to so many things! The rooms are clean even if a bit dated. It’s cute and I always recommend coming here when you want to see Dillon.

⭐⭐ Out of 5 Stars - Incredibly Poor Customer Service and Disappointing Hospitality- zero stars honestly they are better places to stay. Rooms smell, it wasn’t clean, the room had working time on it, was next to a heavy traffic stairs next to slamming door front desk I am sure this rude front desk person doesn’t wear a name tag, purposely did this I should have asked for another room by then I was just emotionally drained from her lack of professionalism and understanding of how to behave in America. Seemed like her propuse was to make someone’s day miserable- honestly they must be manipulating the reviews I noticed very poor reviews pair with a better one. Unsure how they are getting good reviews when is so dirty. We stayed at this location on Friday, June 30th (checking out Saturday) and left incredibly disappointed with how we were treated. As someone who has worked in customer service my entire life, I understand that issues arise, but the lack of hospitality and professional conflict resolution here was unacceptable. When booking our room online, the listed pet policy clearly stated a $10 fee. However, upon arrival, the front desk agent informed us that management had changed the policy back in January and that many of their websites and partner booking sites "just hadn't been updated yet." My husband politely requested that they honor the rate currently advertised to the public, as a business should honor its posted terms until they are officially corrected. It wasn't about the dollar amount; it was entirely about the principle of honoring a contract with the customer. Instead of accommodating us or handling this gracefully, the employee dug her heels in. She claimed her manager wasn't available and explicitly stated that her manager requested not to be called. Furthermore, she refused to provide her manager's name and even refused to give us her own name. We were forced to stand at the desk for 45 grueling minutes after a long drive, exhausted, wasting our afternoon when we should have been settling in and enjoying time with family. My husband eventually told her he wouldn't pay the arbitrary extra fee based on principle. The employee refused to even let us check into the room we had already paid for (and which was non-refundable) while we sorted it out the next day. Only after I finally became stern and demanded that we move on with our day did she suddenly decide to call someone for approval—proving that she did have a support contact available the entire time, despite claiming otherwise. After making us suffer through 45 minutes of unnecessary gridlock, she finally honored the $10 rate that should have been given to us within the first two minutes. To top it all off, despite the hotel appearing to be at less than a quarter capacity, she assigned us a room located directly next to the front desk. We had to deal with the constant slamming of the main doors and heavy foot traffic all night long. A retail contract and basic customer service dictate that you honor what is published. Wasting nearly an hour of a guest's hard-earned vacation over an un-updated website policy is a terrible way to run a business. The front desk staff was incredibly rude, and we will absolutely never return to this Best Western. The front desk agent didn’t have a name tag refused to fue us a name neither the managers name. Extremely concerning behavior.

Best Western Inn & Suites Dillon has a convenient location and is an older property that is generally well appointed. The room was adequate for a short stay, though a few updates would make a big difference. The beds were doubles and not very comfortable for two people—they sagged noticeably, and I ended up sleeping sideways just to make it work. Electrical outlets were also an issue, as plugs would not stay securely in place. A few basic touches like lotion in the room would have been a nice addition. On the positive side, breakfast was great and the hot shower was nice. Overall, it serves its purpose, and we would stay again, but the property could use some maintenance and upgrades for comfort.

Great service, ample breakfast, and a clean room. We had a very quiet night and would definitely stay there again. Excellent value for money. The only downsides were the lack of an elevator and the age of the building.

The room was clean and well kept however the hotel is old and dated.

This website is a Fraud and you should stay clear. This company will allow you to select a date you wish to stay and at the check-out will change the date of your stay and when you try to change it, it will show you that their are no rooms available even though they recently showed you rooms for that date. This website is a scam and their entire chain should be avoided by all. If they are this shady with their website, I would not trust their company with anything.

Extremely clean hotel with amazing views of the lake and mountains. Pet friendly place. I look forward to staying there again.

The best part is the location. Right across the street from the lake. Worst part is walls are paper thin!! Had some crazy guys staying above us who were up walking around until 2 am and could hear the floor boards creeking all night. Bring ear plugs

Noisy rooms, rude guest services

It's an overall good hotel. Good beds. Good housekeeping. Nice shower. Great room. Personnell is ok. Sth needs to be done with the breakfast eggs. They are gluey, taste as fake. Probably some industrial crap to prevent the kitchen from doing proper eggs (less labour). The sauna doesn't heat above 40 to 50 degrees celsius. Also intentionally. These issues need to be addressed asap.