Element by Marriott Iowa City
Guests frequently praise the hotel's focus on guest experience, with mentions of good made-to-order breakfast, coffee availability, and a nice happy hour. However, a significant complaint is the discrepancy between the website stating onsite parking and the actual parking location being a block away in a garage, which is inconvenient for guests with luggage or mobility issues. Some guests also reported issues with overbooking, leading to rooms not being available as reserved.
Hotels near Element by Marriott Iowa City
via Stay22About this place Element by Marriott Iowa City
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Verified by GoogleBased on 209 Google reviews.
Great hotel focused on guest experience.
Showed up from multiple hours away, and the two rooms I had reserved were "not available". Told the hotel was overbooked and they did not have the rooms that I had confirmations directly from the Marriott site for. Front desk guy knew immediately when I said my name that they didn't have my rooms and we were going to have an issue based on his face. A phone calls hours earlier would have been a good start. Awful experience and awful front desk experience made it even worse
Website and app says onsite parking. Parking lot is next block. Im handicapped and asked to change my reservation to a handicap accessible/friendly location because of the distance. They refused and only would cancel with a fee. Not ADA friendly.
Very nice location, well maintained, excellent cook to order , but fast breakfast. Coffee all day, nice happy hour.
Nice hotel, however if you have luggage be prepared to walk a while. Website says onsite parking. Not true. Parking is in a garage behind the building. Then you have to walk down some steps and down a long hall before you get to the entrance of the hotel. Not convenient.
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