Motel 6 Jacksonville, FL - South

Stopped for one night. When I got in the room the ac was set very low and was so loud there was no way I would have been able to sleep. The control knobs on the ac unit were all broken off. (Photo attached) Front desk came down (after I called corporate to get him to answer!) and said all he could do was turn the ac off via the circuit protector button on the ac cord. I was not offered another room. (Photo attached) There was one towel, that was smaller than most bath mats in other motels. When I got up the next morning, there was water on the floor that apparently had seeped in around the ac unit. (Photo attached) When I called corporate they told me to address it with the location manager. I called her, she asked me to call her back. When I called back she was in a meeting, then when I called again she had left. I called again today and she got someone else to tell me they'd give me a TEN PERCENT REFUND! Really? Is that supposed to buy me a towel big enough to use??!! She said they wouldn't refund more because I stayed the night! I had no choice- I couldn't afford to go somewhere else! (If I'd had that much money I'd have stayed at a better motel in the first place!) A 10% refund is an INSULT! I have stayed at Motel 6 all over the country and have never had an experience this bad! Update: after making a review on booking.com, the management responded and said they offered me another room WHICH WAS A BARE FACED LIE! The only offer of any compensation was 10,%, which I have not received! They said that is the only compensation they can offer because i stayed the night- where else could i go??!! My car?? I will be calling the local health department with complaints!

Everybody at the hotel is really great but one sticks out the most and her name is Alexis anything I need she'll get it and if she can't get it right away she won't stop until she figures out a way she is top notch

The condition of the room that I got was by far the worst I have ever checked into. The floor hadn't been swept or mopped in I couldn't tell you how long. There were holes in the walls. Smelled like mildew, no trash cans, no towels. I was not happy at all. Management, you're slacking fr.

Horrible. I'd rate this a 0 if I could. Only thing going for it is Shantae (sorry if I spelled your name wrong). She was great throughout everything. Manager wouldn't work with me regarding the pets, not even for a single night. She expected me to make a decision within 20 minutes, with zero wifi connectivity. Couldn't happen. Spent so much time waiting for their Internet to come back on we gave up and went somewhere else just for it. They then said we have to leave my x amount of time. Hold up. Work with us! We're looking for another hotel and you're giving ultimatums. Knowing my story from the other motel, they should've been more accommodating. But no. The room was okay. Near the beds there was paint missing from the wall and no shower curtain. No microwave. Could've been a lot worse I guess, oh wait....

I moved her from Chesapeake Virginia Young lady at the front desk was very sweet friendly and helpful I believe her name is Shontea very beautiful personality I like that the area has a lot of different restaurants and stores to choose from and they are walking distance rooms could be a lot better tho I have no refrigerator or microwave in my room terry and linens were stained other guest are also friendly no ice no elevator had to drag suitcases up three flights of stairs but hey can't complain it's a roof on top of my head I'm not sleeping outside I have 30 years of housekeeping/laundry/supervision skills would love to work here to help get this place cleaner but I can't work here and stay here at the same time...very quiet motel

I gave them 1 star I wish I could give zero stars the room was false advertisement according to the photos of the room I booked .....when we got there, there was hair in the bed, there's no microwave no fridge no counter top the main light didn't work and there was no shower curtain and the tub wasn't the tub as advertised it was a handicapped tub so there was no wall it was just open and there was hair in the bed so we left declined to stay there and got another room through priceline at the quality inn immediately and when trying to get my money back from motel 6 these people lied and told priceline that we stayed there even though I showed proof with the keycard and itinerary and trip number and confirmation number of the other hotel (quality inn) that we stayed at instead of staying at motel 6 and they just kept lying like we stayed there smh and we didn't so they stole my money

On 06/01/2026 we booked a room here via Priceline. The room was advertised as the motel and had photos directly with the motel booking that we booked of rooms that included a fridge, a shower curtain, a microwave, and a clean king sized bed. The bed was not a king sized bed. There was a piece of black weave found in the bed (My hair is not black by the way). My foot recently got hurt and the doctor’s orders are for me to ice my foot. I came with my own ice pack and we booked a room with a fridge for a reason. We arrived for check in and my man signed the paperwork required for us to get our room entry cards. We entered the room and noticed it was not as advertised and the lights weren’t working; so we spoke to the desk attendant and she acknowledged that it did not match up with the advertisement and acted confused as to why they would advertise studio photos with microwaves and fridges for motel rooms that typically include nothing according to her. She shrugged her shoulders at us and said “sorry everything can’t be perfect” and yes I have a video of our conversation. She said to, “take it up with the company we booked it through as she has no power to process our refund that we requested.” We called Priceline to inform them of the nasty room and they informed us they would call to speak to the manager and then call us back and give us an update on a refund. The manager blatantly lied and told them that we stayed in the room when we did not return to the hotel. We actually booked another room THROUGH PRICELINE for another hotel. On 06/02/2026, we checked out of the room we actually stayed in and return to this motel 6 to ask management to inform Priceline of the truth. The Assistant Manager, Shamoi said “the desk attendant who checked you in yesterday said you stayed here.” So I said, “okay, he say she say which is hearsay… check the cameras please because we never came back to your property sir.” He says he will check them. Checked them then came back to inform us that “either way, we signed the paperwork and agreed to the non refundable fee so regardless if we stayed in the room or not, the agreement was made.” My response: “Sir you told Priceline that we physically stayed in the room last night. How about tell them the truth so Priceline can process our refund.” His response, “I cannot process a refund as it is nonrefundable” Once I asked to speak to the actual manager and not the assistant manager, Shamoi said he would have to call the authorities to escort us off the property as the manager is busy in a meeting. So we waited and WE decided to take it upon ourselves to call the police ourself. The joke is we waited for the cops to show up for an hour then we decided to just leave and enjoy the rest of our mini vacation. I will never book here again. As we were talking to management, another customer who has been staying there came in and said she was about to pass out from dehydration. They have no ice machines or water fountains and no one wants to drink out of the water in the tub honestly. They need to learn how to accommodate the guests better especially me being that I bought my own ice pack for my hurt foot and couldn’t even ice it if I had stayed in this janky falsely advertised room. Additionally it’s funny Shamoi, the Assistant manager threatened to call the cops on us yet they have people dealing drugs in the parking lot which I witnessed while waiting on a resolution and while waiting on the cops and he did not call the cops regarding that. Only me wanting to talk to the real management since we got such a janky experience.