Hilton Garden Inn North Little Rock
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The rooms are clean, beds comfy, I dont like having to pay extra for a continental breakfast so I went to waffle house up the street. The service from front desk was exceptional and the location is great. Walmart is across the street if you need anything.
This weekend my family had a TERRIBLE experience at this hotel. I traveled from Dallas, Texas to attend a conference. After nearly a six hour drive, we opted to stay at the hotel where the conference was being hosted. After offloading all our things, we proceeded to the front desk to check-in. The staff Jeanne asked for my name and I provided her my legal married name and when she mentioned that she didn't see that name, I shared that it must have been under my maiden name because I hadn't updated my HiltonHonors reward. She then proceeds to state that she would let me stay but couldn't guarantee if others came I wouldn't have any problem. Realizing her concern, I looked into my purse and showed her other cards I had with my maiden name as well as my married --- she then states that I needed an ID with my maiden name on it. I shared that when you updated your ID with your SSN with the local DMV --- you wouldn't have your old. Well we were issued the key to the room mind you again --- this is after a long drive --- it is LATE like 10 pm so we are ready to lay down. We walk into the room it smells like a wet dog and this is not exaggeration. So we immediately call to request that the front desk clerk come to the front as she may know what happened or could assist us. We asked for air freshner as well to help with the smell of the room. She REFUSED to come to the room and then told us that they did not have anything to assist us with the smell. She went further to say she didn't have another room to place us in. So we were forced to pack up all our things and check-in out. Even in all of that, she didn't treat us with any regard. I am highly disappoint. The hotel is going down and the poor staff makes it worse. Last thing, I would like to share is that I received a text to my from Hilton Honors to see how my stay was going --- I complained to them --- and I haven't heard anything at this time. But I do plan to not only leave this review but I will be contacting corporate today.
Dee Baker was the absolute best, made me feel at home! Absolutely best place to stay!!
Staff is friendly and helpful. Restaurant & bar on-site. 1 mile to over a dozen dinning options. Mall, Target, Walmart as well.
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Last updated on 3 August 2026