Luton Hoo Hotel, Golf & Spa
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It's a place to be honestly
AVOID! Honestly one of the worst hotel experiences we’ve had! The hotel looks lovely from the outside and in the entrance, but that’s about where it ends! Our room was very dated inside, dirty towels, no toiletries (we asked for them for two days and still didn’t receive any) and incredibly rude staff!! When we arrived to check in, some guests were already arguing with the manager. We certainly didn’t expect to see staff shouting and being so aggressive! Not exactly a great first impression! It’s also definitely not dog-friendly. Staff told us we had to pick our dog up because dogs weren’t allowed to walk through the hotel and were only allowed in the room. We were then charged an extra £120 to move to a dog-friendly room (we already notified the hotel we had a dog months in advance) and left waiting around an hour in the entrance. We have a very large dog and were actually told to carry him through the hotel and outside – ridiculous for somewhere claiming to be pet-friendly! Next to us were a family with young children who were screaming all night long and slamming doors - you could hear everything! You can also hear people slamming doors in the hallway too!! We were overcharged £135 for our meal. When we questioned the bill, instead of simply checking and correcting it, staff started arguing with us. Terrible massage and way over priced! For what this hotel charges, we were honestly shocked by the level of poor service. Such a shame because the building and grounds are beautiful, but we definitely wouldn’t go back!! We would not recommend what so ever! Go somewhere else!
My friend chose this mansion house for her wedding a few years ago. It seems to be quite a popular wedding venue. The gardens are pretty. We got a chance to putter around the grounds after the ceremony and wedding breakfast. The hotel has a relaxing atmosphere. People were also here for afternoon tea or to use the spa facilities. There is a steam room and jacuzzi. We stayed at the hotel and had a comfy bed. Follow on IG for more travel and food and drink tips, ideas and reviews.
New management are awful
It was a pleasure photographing a wedding at Luton Hoo Hotel. The beautiful grounds and impressive architecture provide so many elegant backdrops for wedding photography, and the team were welcoming and helpful throughout. A wonderful venue for creating timeless wedding photographs.
Akin to a very expensive Fawlty Towers. A lovely location but its full potential is not being realised. The untrained staff and their attention to detail is what lets it down. A multi-million £ renovation is on the plans by the new owners. I hope they pay for more talented/intelligent staff or invest in training the existing ones. Updating the broken old TVs from before 2003 and buying Chris the doorman a new top hat would be good too! 🎩
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建議編輯 — Luton Hoo Hotel, Golf & Spa
最後更新日期:2 11月 2026