Ichinao
Some visitors found the low prices in a big city and the quiet nights to be positive aspects. However, multiple guests reported significant issues with check-in, including no staff available, incorrect information, and rooms being unavailable or already occupied, leading to them being unable to access their booked accommodation. Cleanliness was also a recurring complaint, with mentions of dusty rooms, dirty tatami mats, and mold.
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I had made a reservation for a two-day stay (June 24-26, 2026) and completed my guest information on May 19th. The hotel confirmed that my information had been entered. On June 24, 2026 (as per the reservation), I arrived at 2:30 PM and was informed that check-in was at 4 PM. However, the staff informed me that the key to our room hadn't been returned from the previous guest, and they promised a replacement key. After we returned from dinner at 9 PM, the front desk was empty, and my room was locked, with no key. It wasn't until 11:30 AM that Agoda finally contacted me to inform us that our room had been changed. When we entered the new room, the bed hadn't been made, nor had we tidied up the sheets, pillows, and bed covers. My worst travel experience so far. Not Recommended
There was no one on duty at the reception, after paying a lot of money, I had no choice but to look for another hotel and spend more money because I couldn't check in.
The incredibly low prices in such a big city are amazing! It was quiet and pleasant at night. 🙇
Definitely dont expect a Traditional Ryokan. This place is just an inn with tatami floor. And its pretty dirty for its price. It smells dusty. Our room has a hole patched with a scotch tape and isnt even placed properly. Very disappointed considering our previous accommodation was half its price and that one was totally amazing. And this is far from the train. I dont remember this offering food either.
The room key was so cheap that I couldn't leave my luggage and go out. As soon as I opened the door, there was a tatami mat. Perhaps because suitcases and other luggage were placed directly on the floor, the tatami mat was incredibly dirty and hadn't been cleaned. The table hadn't been wiped down either. There were tons of garbage bags behind the inn. The smoking area was exposed to the rain. The shoe lockers were shared. It smelled musty the moment I entered. I could clearly hear voices from the next room. I was prepared for anything since it was cheap and I was only going to sleep there, but it was so incredibly dirty that I ended up going to an internet cafe instead.
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Last updated on 10 August 2026