Oakwood Apartments Minami Azabu

Very disappointed. I was hopeful because of the high score and the Oakwood name but I couldn't have been more wrong. First of all, the room was incredibly dirty. When you book it is not clear that there is no cleaning so if you stay more than a day the trash pile up. The washing machine smelled awful and any clothes we put in came out smelling bad. The air conditioning made our throats hurt. The room was too small for even a small suitcase and the already small space was occupied by unneeded furniture. The bathtub was very hard to fill up and was incredibly slow. On top of everything else they refuse to issue invoices for bookings made through this website. They claim that it's not compatible with their invoice system in Japan because the payments are not handled by them, while they are the only ones responsible for selecting an "incompatible" way. I stayed in more than 15 hotels for almost two months, and most were booked through booking, this was the only hotel that refused to issue an invoice. If you cannot issue an invoice for bookings then you should not be on this platform accepting reservations that are clearly marked as traveling for work. A disappointment for the Oakwood name and my stay here makes me question if I should even consider staying at an Oakwood ever again.

The facilities are old, and above all, the quality of the guests staying there is extremely low.

Excellent service! And the location isn't bad either!

Useful for extended stays or when you have many meetings. Convenient transportation access.

Great small apartment, clean and friendly staff. Small supermarket and coffee shops near by

I have been staying ay Oakwood Minamiazabu for over a month now. Overall it has been a very nice stay. Eventhough mine is the smallest type but the room is very comfy.. it has everything I need for a long term stay like washing machine, cooking utensils, enough wardrobe and plenty of hangars etc. The bed is super comfortable.. they even gave extra pillows when I asked. Location is also good. Many restaurants, groceries stores and conbinis just short walking distance. Train stations also not too far away (around 15 mins walk). The best part is the hospitality. Michelle and Andika have been wonderful... very friendly and fast to respond. When checking in, there were some drinks and food in the fridge.. free detergent powder for laundry.. The only slight drawback to me is the noise coming from the trafic if the balcony door is opened (which I like to do to get some fresh air). But if you close the door, hardly hear any noise... so its a minor disadvantage. I will miss staying here when I check out soon.