Suncliff Resort
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Verified by GoogleBased on 202 Google reviews.
Rude owner and inconsistent service, not recommended I stayed here for one night during the Full Moon Party. While the room itself was basic (no hot water 24/7, no sink in the room so you have to use the toilet to wash hands), the main issue was the owner’s behavior. At check-in, the owner treated guests differently based on nationality. Right before me, a German guest checked in, and she was friendly, smiling and explaining the pool hours clearly. When it was my turn, she was completely cold, with no greeting or basic information about the stay. On check-out day, I couldn’t find my keycard. I told the owner immediately, and she kept my ID as a deposit, which I understood. I left my luggage in the room overnight (the other guests were kind enough to watch it) and found the keycard under the bed the next morning when I came back to collect my things. I brought the keycard back to the owner, but instead of thanking me, she questioned me in a rude, accusatory way, asking if I had stayed in the room overnight. I felt very disrespected. It’s disappointing when a small act of honesty is met with suspicion, especially in hospitality. The location is okay for the party, but there are many other hostels in the area with better service and more welcoming staff. I would not stay here again.
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