Hotel Puerta de las Granadas
Visitors frequently praise the hotel's excellent location, friendly staff, and beautiful terrace with great views. However, one guest reported a negative experience with laundry service and abysmal customer service.
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Everything was excellent.
I sent some clothes to be washed, including a white t-shirt. They stained it. "They can't be held responsible because I didn't leave instructions on how to wash it." Give me a break. I should have explained that I didn't want them to stain it or gone to the laundromat myself, apparently. Customer service is abysmal; they wouldn't even admit their mistake, let alone apologize. If you don't know how to provide service, don't provide it! It's that simple. On another note, the room's terrace was full of mosquitoes. Perhaps they should put up a shade sail or netting or something similar so it could be used comfortably. The chairs were dirty and covered in cobwebs.
Fabulous hotel, location, and staff!
Excellent location. Friendly staff. We had a room with view to the Alhambra. Comfortable and clean room.
Beautiful hotel, friendly staff, the terrace is a real gem and the location is excellent
We had two very comfortable days.
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