Hôtel Brown TLV Urban

We arrived at the hotel last week, to be honest, it was a bit difficult at first because there was a construction site next to the hotel. The noise was terrible and we wanted to cancel! Here comes the amazing hotel staff who upgraded us to another room free of charge. We had a problem unrelated to the hotel. The staff saw that we were restless and very unfocused. In addition to the upgrade and the bottle of wine we received, the staff decided to give us an additional 150 shekels. The attentiveness and generosity are worth much more! In conclusion, all the hotel employees from the reception to the maintenance staff. Much higher level hotels need to learn from you what service awareness is. Champions!!! Friends, the location of the hotel is for those looking for the Mahane Yehuda market experience. The atmosphere in the evening at the market. Avi Levy restaurant is close and much more. This is the hotel! For those who come looking for peace and quiet, look for another hotel for the only reason that there is a construction site around the hotel

It was so so .

gave a speech in their conference room, staff went overboard to assist me.

We arrived to be pampered on our birthday. I took a spa package that included a double body massage (about an hour and a half) + a pampering breakfast. The receptionist was very impatient and unwelcoming. When I asked if they accept soft drinks or wine/cava, I was told that I could drink from the water dispenser at the entrance. And when I insisted about the cava/wine, the clerk said that if I really wanted it, I could get it for me. I asked her to get it for me. Of course, that didn't happen. Even after I left the massage (and I've had better massages in my life...) and asked where the wine was, I was told by the clerk (quote): "Oh... I thought you gave up and you didn't want it, so I didn't bring it." We should have had breakfast on site and decided to cut back and eat somewhere else. The place is not inviting, not serviceable, and not worth the investment. In a place that doesn't invest in its guests, it's better not to stay.

The hotel is in a perfect location for those who want to enjoy the magic of Tel Aviv - Nahalat Binyamin, Carmel Market, Rothschild Neve Tzedek! The room was small but it suited me and had everything I needed, and the value was totally worth the price. What stood out and made my vacation was the service at the hotel. The staff was kind, nice and helpful, and the one who made my vacation even better was the stunning Betty!! Betty was at the reception during the day and helped me with everything I needed, always with a big smile and shining eyes, one of those people who brighten your day when you meet them! So thank you Betty for making my vacation so good! :) I will definitely return to the hotel when I want to come to this area again! :)

Excellent location, Daniel the manager and all front desk employees service was excellent walking distance from the beech and more . Great lobby, Rooms , Garden bar ,Rooftop for relaxing. Spend 15 days in May 2023 .Breakfast was also included in a restaurant around the corner and was unbelievable testy with many varieties buffet style . Highly recommend the place when staying in TelAviv.

Excellent hotel. Cool area close to the promenade and the sea. Especially the human attitude of the receptionist Betty is charming.

We booked a room on Friday through Booking.com, received a booking confirmation and an email from the hotel that they were waiting to see us that there was a booking, arrived at the hotel at 3 to check in and there was no room, there was a booking and there was no room, we were screwed for the whole weekend there was no response from the CEO there was no response from the manager and there was only a lovely clerk who tried to help and had no way of doing so, we wrote to the hotel and Booking.com and to this day they have not contacted us, an unprecedented omission, what is certain is that the Brown chain will think twice before booking