Hugo.Stay
Visitors frequently praise Hugo.Stay for its clean, modern, and comfortable rooms with good amenities and a convenient location near the city center and a supermarket. However, common complaints include issues with noise from street-facing rooms, problems with shower drainage causing bathroom flooding, and a lack of human interaction during the automated check-in process. Some guests also found certain design elements, like low bathroom mirrors or steep stairs to beds, to be inconvenient.
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I arrived at the room at midnight after a long journey. I entered the code, only to find that someone was already staying in my room. No one answered the hotel's contact number, and I had nowhere else to go. They clearly hadn’t checked or cleaned the room before my arrival, because if they had, they would have realized it was occupied. They left me in a very uncomfortable situation, forcing me to look for alternative accommodation at 2 AM. Extremely unprofessional and disappointing. The next day, they simply sent an apology and confirmed they would refund my money. Be very careful when dealing with them.
There's a supermarket across the street. They have kitchenware, stoves, and cooking utensils. Breakfast is left outside your door around 7 AM every morning. The bathroom mirror cabinet is placed too low, making brushing teeth difficult – this is a drawback. Also, there's a gap under the shower glass door, causing water to leak out. This is another drawback. The room is very clean. There are only two clothes hangers, which isn't enough. There are also only two rolls of toilet paper, which is also insufficient. The room is cleaned daily. Overall, it was a worthwhile experience.
Everything works great! There is fridge, shower, toilet etc.
The rooms facing the street are extremely noisy. They are terrible for resting. It’s horrible — it feels like cars are driving right over you. You can also hear the fridge, the heating system, and some kind of noise coming from the bathroom that I don’t even know what it is. It’s a real nightmare. Horrible and unbearable. Good locationnclose to the centre. The only thing that's cool
Very pleasant stay at Hugo Apartments in Tartu. The apartment was clean, modern, and comfortable, and the location was great for exploring the city. Check-in was simple, and everything needed for a short stay was available. The only minor downsides were that early check-in didn’t seem to be available or clearly explained, and the parking fee of €10 per day felt a bit expensive since parking in the city is free on weekends. Overall, a great place to stay and easy to recommend.
Very good location, with everything within easy reach. I really appreciated that everything is handled online, including check-in and check-out. It makes the whole process very simple and convenient. The room was spacious, comfortable, and clean. I was very satisfied with my stay and would definitely stay here again.
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Dernière mise à jour le 9 novembre 2026