The Lobster Shack Key West

A small but very pleasant place, and above all, a bite full of flavor and a delightful sensation. I loved the lobster sandwiches; they're super delicious and fresh. It's small, but you have enough time to eat and leave.

Went here to try the lobster roll. I ordered one, then went down the street to grab a frozen drink. When I came back to eat my lobster roll, I was told I couldn’t eat inside because of my drink and could only eat outside near the trash cans, where their picnic table was located. Besides the horrible customer service and rude attitudes, the lobster roll wasn’t anything special. I’ve never been to an establishment where I ordered food and was told I had to sit outside simply because I had a drink from somewhere else. I guess only in Key West. Very weird behavior. I would not recommend this place. Update: Instead of responding respectfully, trying to understand where your customers are coming from, and navigating the situation from there, you’re choosing to argue. This further proves my point that this restaurant has no respect for its customers and only responds kindly when receiving praise.

A bit pricier than similar lobster roll walk up restaurants in KW (not recommended for dinner) but worth the extra $$ for lunch or take out.

Pricier than others but worth it.

Fantastic lunch on my last day in KW. The Diablo roll was delicious and the homemade limeade was so refreshing. A very high note to the end of my trip and I will definitely come back!

A little pricey, but the lobster rolls were filling and delicious. We couldn’t pass this place up.

It's certainly a traditional place with a unique atmosphere, but unfortunately, the welcome and, above all, the customer service leave much to be desired. After ordering, only at the checkout was I informed that no other payment methods were accepted other than physical cards and that it wasn't possible to pay in euros. I therefore looked for an alternative solution, even offering an instant bank transfer, but instead of trying to accommodate the customer, I found myself literally kicked out by the owner. This behavior was truly unacceptable and disproportionate. The girl at the cash register, meanwhile, remained completely silent, making no attempt to help resolve the situation. I completely understand that a place may have its own payment methods, but these must be clear and communicated before the order is placed, not at the time of the bill. And above all, even when faced with a problem, a customer should be treated with courtesy and respect. It's a traditional place, yes, but hospitality is something else entirely. It's a shame, because this kind of attitude completely ruins the experience and even overshadows the positive aspects of the place.

Best lobster roll I have ever had.

Excellent service and food! Local restaurant, I recommend it!!

Simple lobster rolls but very good! Great lunch stop while exploring in the summer heat.