The Sage Hotel
Visitors praise the Sage Hotel for its excellent value, convenient location near downtown Santa Fe, and stylish rooms, with many enjoying the happy hour and bar. However, a significant recurring complaint involves issues with pests, particularly ants in rooms, and some guests have experienced problems with staff communication and hotel policies, such as difficulties with reservation changes or housekeeping entering rooms without proper knocking.
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I am going crazy trying to work with Fred, the front desk manager. I need a very simple change to a hotel reservation (name change for check in) and Fred is making this absolutely impossible. This is a bizarre hotel rule that a family member cannot check in, even with explicit permission given way in advance of the reservation. Working with people who are working on a script and have no critical thinking are infuriating. I would NOT book with this hotel again.
definitely the best value walking distance to downtown Santa Fe. We absolutely loved our visit. There’s a great happy hour at the restaurant downstairs. The rooms were fashionable, and the coffee machine was great. There were a few ants in the morning, but given the value and the location and the stylish list of the room. This was not a big issue.
Got there and was given terrible directions to where our room was so we spent like half an hour looking for it, the room numbers are super small and hard to read. When we finally found our room there were ANTS EVERYWHERE. So we went and told them, and they told us there was nothing they can do, cause maintenance wasn’t there and they were fully booked???? We asked if they could do something about it and there like um no thanks. So we asked for a refund and they told us WE have to go to the website and request for it, like they couldn’t do it themselves??? So now we’re stuck looking for an affordable motel at 11pm at night because they were super unhelpful and rude and made their inability to do their job OUR PROBLEM. Honestly worst motel experience ever. I understand not being able to give us another room since they’re full, but they couldn’t even clean the room up themselves and they wouldn’t even give us the refund themselves like we had to request for it on the website. Omfg.
The facilities are a bit old, but all things considered, they're fine.
Great location nice rooms and decent price. The check-in was fast. The staff was friendly. What more can you ask for?
HOUSE KEEPING WILL OPEN THE DOOR WITHOUT KNOCKING! MULTIPLE TIMES! MY DOOR DOESN’T HAVE A DOOR LOCK SO BEWARE! EVEN AFTER MAKING TWO COMPLAINTS! I HAD TO WALK TO THE OFFICE TO TALK TO MANAGEMENT THE THIRD TIME! THEY EITHER DONT COMMUNICATE HERE OR DONT GIVE A DAMN! I WAS NAKED GETTING READY WHEN THEY WALKED IN WITH OUT KNOCKING! SO UNCOMFORTABLE AND UNSAFE! MIND YOU I BOOKED THE ROOM FOR THREE NIGHTS. HOUSEKEEPING CLAIM THEY “DIDN’T KNOW”!
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Last updated on 18 août 2026