Gay Hotels LGBTQ+ Friendly

Socialtel Cartagena

GayOut (30) 0.0
Google (2537) 4.2
Tripadvisor (973) 4.3
What reviewers say

Visitors frequently praise the friendly staff and good location, with some highlighting the rooftop pool and bar and the food. However, common complaints include issues with thin walls, malfunctioning air conditioning and hot water, and difficulties with booking or contacting the venue.

85
/ 100
GayOut Score
G4.2 🦉4.3
✅ Link copied!
Address
Calle Larga 25 #8b- 145, Getsemaní, Cartagena de Indias, Bolívar, Colombia
📞
Phone
302 4032721
🌐
Website
collectivehospitality.com
🟢
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Google Reviews

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4.2
2,537 reviews

Based on 2,537 Google reviews.

Hotel Boutique Casa Heredia
Hotel Boutique Casa Heredia Jun 2026
Germán Varela
Germán Varela Mar 2026

I visited Selina Cartagena with high expectations, but my experience was quite mixed. Overall, the staff was friendly, except for the receptionist (I don't remember her name), whose service was truly awful. From the moment I arrived, the interaction was awkward: she asked me about my reservation several times, and once she found it, she told me I had to pay an additional fee without giving me a clear explanation. The customer service at that moment was very poor—zero empathy and little willingness to help. The situation was so uncomfortable that, although I had planned to stay longer, I ended up staying only two days and decided to change hotels. As for the facilities, the rooms are fine, but they are small, hostel-like. The location is also good and convenient for getting around. However, I believe that customer service is a key area they should definitely improve.

Vitor Sousa
Vitor Sousa Mar 2026

Very well located, the hotel even has a rooftop with a pool and bar, we liked it a lot.

Claudia Ponce
Claudia Ponce Jan 2026

The rooms were very nice, but the walls were very thin; I could hear one of the guests snoring. The air conditioning started leaking ice on the second day. I wouldn't recommend the cocktails or the food.

Daniel G
Daniel G Jan 2026

Can't book online. website link leads to nonsense. phone number is unreachable.

Everton Arruda
Everton Arruda Dec 2025
Emilia Delmar
Emilia Delmar Dec 2025

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