Moxy Virginia Beach Oceanfront
Visitors praise the Moxy Virginia Beach Oceanfront for its gorgeous appearance, great location, and kind, welcoming staff, with some highlighting excellent balcony views. However, common complaints include rooms being smaller than expected with a lack of storage and a funky smell, and issues with credit card holds being charged instead of placed as a temporary hold. Some also noted the absence of microwaves in rooms.
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I booked a reservation at Moxy VA Beach Oceanfront for May 29th-May 31st. For a personal reason, I had to modify my reservation by leaving a day early. Prior to leaving the premises, I spoke with the front desk representative to make sure that if I checked out before the check out time, I could get refunded for the night I didn’t stay. He instructed me to call booking.com and inform them of the modification and they would contact Moxy and get it all squared away. I called booking.com while still on the premises and they called Moxy and verified everything prior to my departure. It is now June 24th and I have YET to receive my refund. Every time I call Moxy they take my name and contact information and say that a manager is going to call me back. NO ONE HAS EVER CALLED ME BACK. I have now started to call and immediately ask for a manager and I am always told that the manager is currently in a meeting. I think this is very poor customer service. Booking has been great. However, Moxy has been a huge disappointment. I hate that this has happened because the hotel itself is very nice. But the way they are treating me is like they do not care to have me as a customer in the future. So I warn you, if you have to modify your reservation, you may not receive your money back.
We reserved a room at the Moxy because the hotel looked absolutely gorgeous and the location was great. Unfortunately, the room was much smaller than expected and lacked storage space. There wasn’t a closet, and both the bedsheets and the room had a funky smell. That said, the pool was beautiful, and the staff were very kind and welcoming, which helped make the stay more enjoyable.
I stayed at this hotel for a couple of days a little over two weeks ago. When I checked in, I was informed that a $100 hold would be placed on my credit card. However, instead of a temporary hold, my card was actually charged. Since then, I have spoken with multiple staff members as well as Marriott customer service, but to date I have not received a refund. If you choose to stay here, I recommend checking your account carefully after checkout to ensure any holds have been handled correctly.
The hotel wasn't that bad beside the little refrigerator and they dont have a microwave in any of the rooms I been to alot of cheap hotels and they still have microwaves if it had one it would have made life so much easier besides having to go downstairs and using the only one in the whole building which was pretty dirty
Hotel has decent food rooms kinda small cool lobby while staying here there is a gas leak
Excellent 👌 balcony view of Ocean 🌊
After an absolute nightmare experience with another lodging reservation, my wife and I arrived at the Moxy Virginia Beach Oceanfront around 1:30 a.m. on the night we came to Virginia Beach to elope and get married. The Moxy completely turned our trip around. Despite the late hour, the staff got us checked in quickly and treated us with kindness and professionalism when we needed it most. The room was exceptionally clean, comfortable, and had an amazing ocean view. The atmosphere throughout the hotel was fun, welcoming, and relaxing. The bartenders, front desk staff, and management were outstanding. What started as one of the worst travel nights we have experienced became one of the most memorable weekends of our lives because of the Moxy team. The only areas needing improvement involve accessibility and guest accommodations. As a disabled Marine Veteran, I found the valet process frustrating. I repeatedly explained that I preferred to park my own vehicle and maintain access to it during my stay, yet there was continued pressure to surrender my keys. While I ultimately kept my keys and handled my own vehicle, additional self parking options and clearly designated disabled parking would greatly improve the experience for disabled guests. I also had an unfortunate experience at the attached Belvedere Coffee Shop & Diner. My wife and I initially sat outside, but constant biting flies made it impossible to enjoy our meal. After moving inside, an assistant manager attempted to remove me because of my service dog despite Federal ADA protections. My service dog was wearing his service vest, lying quietly at my feet, and bothering absolutely nobody. The issue was only resolved after I explained ADA requirements and my rights as a disabled Veteran. Additional ADA and service animal training for restaurant staff is clearly needed. Despite those issues, our overall stay at the Moxy was excellent. The hotel itself, the staff, the cleanliness, the views, and the atmosphere were all outstanding. We would absolutely stay here again and would recommend the Moxy Virginia Beach Oceanfront to others.
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Last updated on 8 August 2026