citizenM Washington DC Capitol Hotels in Washington DC – GayOut Guide
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citizenM Washington DC Capitol

Google (1338) 4.2
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What reviewers say

Visitors frequently praise the hotel's excellent location, convenient amenities like readily available water, and the professional, helpful staff. However, common complaints include small room sizes, issues with cleanliness and odors in the bathrooms, and sometimes slow or understaffed service, particularly at the bar and rooftop.

84
/ 100
GayOut Score
G4.2
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Address
550 School St SW, Washington, DC 20024, USA
📞
Phone
(202) 747-2145
🌐
Website
www.marriott.com

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About this place citizenM Washington DC Capitol

citizenM Washington DC Capitol is a branch of the Dutch citizenM chain at 550 School St SW, a few blocks south of the National Mall near L'Enfant Plaza. It is a mainstream hotel, gay-friendly in the ordinary big-city way rather than a gay venue. The brand formula is small, well-designed rooms controlled by tablet, self check-in kiosks and a large shared living-room lobby with a bar and 24-hour canteen. The location suits sightseeing: the Smithsonian museums and the Capitol are walkable, and L'Enfant Plaza Metro is close. For DC's gay bars you will need the Metro or a cab up to Dupont Circle, Logan Circle or U Street. It holds a 4.2 Google rating across 1,300+ reviews.

Features

Gay-friendly (straight venue) Card payments accepted WiFi Year-round Gay-friendly (straight venue) Air conditioning

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Community Reviews

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Google Reviews

Verified by Google
4.2
★★★★☆
1,338 reviews

Based on 1,338 Google reviews.

Maurice Simpkins
Maurice Simpkins Jul 2026
★★★★★

Stopped in for business trip. Great service, the always available sparkling and filtered water in the DC heat was perfect. Jennifer team this very well and efficient. Great time and conversation with great people.

Jeff Herman
Jeff Herman Jul 2026
★★★★★

Very small rooms.

Bruna Santos
Bruna Santos Jul 2026
★★★★★
Charles Cho
Charles Cho Jul 2026
★☆☆☆☆

Worst Marriott EVER. If there was less than a full star I’d give it. Put it simply, NO ONE CARES. How’s that? Misinformation, negligence, horrible “I can’t get fired so I don’t care” attitude. Rooms were the size of my bathroom at home, which I could handle, but the pillows definitely lingered of odor, the bathroom smelled of urine and the shower pressure was a dribble. Way technically over-engineered. I don’t want to open an iPad to change the thermostat or raise my blinds. Over tech to inept. The hallways were dark with a new mystery odor everyday. Art was dark and strange. Even the elevator entertainment was off and something I didn’t want to stare at even for a few flights. Totally changed my views with the Marriott brand. Reminds me of the Jaguar commercials that came out a few years ago. What are you thinking Marriott?

stephane colasson
stephane colasson Jul 2026
★★★★★

Very good settlement for this hotel and high standing. I really enjoyed my stay during the week. I could easily move into Washington DC or rest in the hotel, chilling with a drink or something to eat at the open space. The staff is professional and ready to help.

Julie Falkner
Julie Falkner Jul 2026
★★★★☆

Location, Location, location for the National Mall and Smithsonian museums. The rooms were smaller than a cruise ship room but very clean and well designed for their limited space. The bar off the lobby had great pizzas and nachos. The menu wasn't too big but both of those were a huge hit. Surrounding restaurant choices were limited but the wharf was delightful and only a 4 minute Uber ride.

Sameh
Sameh Jul 2026
★★★★☆

My wife & I enjoyed our overnight stay here. However, breakfast should be included in stay & rooftop access

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Last updated on 16 October 2026

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