Drury Plaza Hotel Broadview Wichita

We have mixed emotions about our stay. We have never stayed at a Drury Inn and parts of it were really good. I think my husband reserved either the largest or one of the largest rooms in the hotel. When he booked it online, it took his CC#, but didn’t reserve the room. We didn’t realize that until we called them to add an extra night and they told us they had our CC#, but not our reservation. Both we and the hotel were perplexed over this. When we arrived, they had given us the original room we booked and my husband was very pleased. We loved the spaciousness of the room, the view, and the windows were clean. I liked the area where we could fix our coffee/tea and the closet space was nice, but I didn’t like the bathroom because it was so small. I really don’t like the standard size bathtubs and the cloth shower curtains, but outside of that, we thought the room was very nice. We had traveled several hours and didn’t want to eat late, so we went out to eat first and then came back and unpacked our room. The next morning, I noticed something on the toilet tank and it was not a happy site. I then stepped out and saw one of the cleaning staff and asked her if she could come to my room so I could ask her to make sure she cleaned this area. She saw it, was very polite, and agreed to do so. She thoroughly cleaned our room and did an excellent job. I did call down to the front desk the next day because I was gone for four hours and when I came back, the room still wasn’t clean, but they came later and once again thoroughly cleaned it. However, the day before we left, we came back in that afternoon and noticed it wasn’t like it was the other days. The bed wasn’t made, the comforter that was on the floor, which accidentally got knocked off, and I left there for them to take, plus the tidiness from the other two days was not there. I was perplexed and went downstairs and there was a very nice lady working the front desk. She had short dark hair with tattoos and was very polite with good customer service. She explained that she was going to check into it because there were three others that this had happened to. That same night, when we were coming back to the hotel, we turned into the hotel garage area and ran over something cumbersome. It was about 9:30 PM and our tire started immediately losing air and my husband had to change it I don’t think that’s the hotel’s fault, I think probably a pedestrian dropped it there and they didn’t know, but we had to take care of it immediately. I went down, talk to the person at the desk and got some extra towels, not the same person that we talked to with short, dark hair, but someone else, and I was quite taken back by the way they addressed me. I felt like they were very sharp with me and very much let me know that the room not being all the way cleaned was our fault. Apparently, at Drury Inn, you have to do something special to get what we thought was regular house cleaning and customer service. We clearly spent over $1,200 at our four day stay here and if we wanted to clean it ourselves, we could have stayed at a VRBO. My husband did not elect to take the 250 points that I think they offer you if you want to omit cleaning, we wanted and thought we were getting full service. I was very much told that we did not do the right thing and that we only elected to have trash and towel service. We were not there for one night, we were there for four nights. I think had someone said I’m sorry for any misunderstanding, etc., I could’ve absorbed it more. Please know, my husband selected to get one of the biggest or biggest room in the hotel because we wanted this to be a very good stay for us. Parts of it were very nice, but unfortunately, that one interaction soured our experience. Also, this was our first stay at a Drury Inn and we’re not regular customers. Maybe the person had a bad night, I don't know.

What a fantastic historic hotel with great amenities. Comfy beds, quiet and right on the riverfront. Complimentary breakfast and kick-back drinks and snacks at night are really nice touches. Will stay again for sure.

KYLER WAS AWESOME...

One of the best perks was the complimentary breakfast and evening food offerings—it was a great way to start the morning and end the night without having to leave the property. The rooms were spacious and comfortable, with large bathrooms and the added convenience of a microwave in each room, which made it easy to heat up food whenever needed. The location was also fantastic, especially during Riverfest. We were able to watch the opening ceremony fireworks right outside the hotel entrance, and the concert took place directly outside as well. If you’re visiting for Riverfest or other major events, this hotel is in an excellent location. Combined with the comfortable accommodations and complimentary food offerings, it made for an overall great stay. I would definitely stay here again!

Booked a suite for the weekend, and once again, the Drury staff didn’t disappoint!!! I can’t say enough great things about how awesome the customer service here is from the front desk to the housekeeping….the staff here is TOP NOTCH! We have been coming here for years, they always accommodate special needs and have alternatives to gluten/dairy allergies in their free menu! My youngest son has known the Drury since he was four and now is 13. Nose is way around the whole entire hotel like a second home. He won’t even let us book anywhere else.😂 MORE than 5 stars!!!!!

Absolutely stop here. Such beautiful craftsmanship and surrounding area.