Thorne Harbour Health

Went there this morning to get my first M Pox vac. They were very professional and inviting. The nurse explained everything and answered my questions about timing for other vacs (flu and covid number 6 for me). Do not hesitate going to this clinic you will be treated well and with good humour and service.

The person who greeted me and asked me to fill out the form is very accommodating; while Arlo answered my questions well. They’re both very friendly. Thank you!

Good vibe & friendly staff with LGBTIQA+

I hate to paint with a broad brush, however given that the homecare team is not separated from equinox clinic, I am unable to review them separately. Equinox clinic is phenomenal 5 stars, zero issues. However - the home care team, and the "experience manager" (complaints) are woefully ill equipped to support anyone. After several months of NDIS funded support, this service was rude, dismissive, had some of the most egregiously poor communication of any health service I have used, abysmal rostering, with annual leave regularly not being communicated, support staff no-showing due to admin staff's failure to communicate, admin staff who go on leave for 6 weeks with zero notice or communication, admin staff who are non responsive on the mobile numbers they themselves provided, and the complaints department spokesperson is far more interested in making excuses and interrupting to dismiss your concerns (he interrupted me more than FIVE times in a 10 minute phone call, made nothing but excuses, was also rude, dismissive, and seemingly incapable of respectful communication. Absolutely atrocious behaviour by the entire admin team here. The support workers were all phenomenal, but any support they provide is completely undone by the ineptitude of the admin staff. Avoid this service for NDIS support at all costs. They are not equipped to provide any semblance of coverage, communication, or support and ought to focus their energies on support services they can actually manage rather than spreading themselves so thin, as to fail to provide their service over 75% of the time. Severely, severely disappointed in Thorne Harbor health. This is a gross failure of support, and all admin staff involved ought to be reviewed.

I recently visited this clinic (February) to get a booster for Shingles, which I had appointment for. After a 30 min! wait, I saw a senior female nurse (who I remember from St Kilda clinic). She was very professional and personable and spent a lot of time with me. With follow up email results for blood tests as I was heading overseas. I like the feel of this practice, especially since it caters for my tribe. As I live northside I am considering transferring to THH for my regular check ups. I hope to find a good GP there for my specific needs. I have been very fortunate with long term GPS at my previous practice, with excellent professional relationships. PS. It was very easy to book an appointment online.

I give 5 stars for the doctors that I've had here. They were all super friendly and caring. Thank you so much for all you do. One of the reception staff can be ignorant to certain people then minutes later after you check in, you see and hear how bubbly that person is to others he/she/they like. Interesting.

I went there to have monkey pox vaccination but ended up with also getting hepatitis B, HPV vaccination and STI/HIV check. I made appointment a day before and the receptionist is very friendly. I don’t write reviews often but this place is AMAZING. I want to thank Arlo, for his patience and professionalism. Because of people like them, this place is so good. Thank you !

Very helpful and very efficient staff.

receptionist is ver nice and amazing. The waiting period for new patient is a little bit odd.

I can not thank Thorne Harbour enough for the amazing support I have been given in a rough time in my life. Abby and Elly have been absolutely amazing and I am grateful for everything they have done for me so far. They are both passionate at what they do and a huge asset to Thorne Harbour

I recently visited Thorne Harbour Health for my first Monkey Pox vaccination and I have to say, it was a great experience. The staff and volunteers were all incredibly friendly and helpful, making the whole process a breeze. The clinic itself was clean and well-organized, and I felt very comfortable and safe throughout my visit. I also appreciated the detailed information and guidance provided by the staff, which helped me understand the vaccination and its potential risks and benefits. Overall, I highly recommend Thorne Harbour Health for anyone in need of a vaccination or other health services. They truly provide top-notch care and support.