APX World Square

Don't expect TV to work. Every time we come here.

Do not stay here, arrived and no receptionist at the desk and waited 30 minutes until the receptionist arrived as he was working between 2 hotels. They take a $200 bond and hold it for 5 to 10 days, most unacceptable. Room was not cleaned very well with stuff still on the floor and the lounge was filthy, wouldn't sit on it. Checking out was no better with the chap at the desk just took the key with no words spoken whatsoever. Do not recommend!!

Honestly if it wasn't because of the location we wouldnt be staying here. There was a certain vomit smell when we went to the room and it was awful. Tried to report this to the front desk they're all taking their break, he was smoking outside saw us waiting but it doesn't matter he acted like we can wait for his majesty to finish smoking. Heard another guest before us also complain about her door was open before she got there and their reaction to her feeling unsafe was so belittling. Eventually he managed to just move us but it felt like it was such a hard work for him to do. It made us wonder, what are you doing at a job you don't like? might as well give it to someone else who actually be more than happy to do it!

I was very disappointed with my stay at APX World Square Hotel. The room was extremely dusty everywhere and clearly not cleaned properly upon arrival. The blanket on the bed was heavily stained and unwashed. When I requested a replacement, I was given another blanket that had a large, visible stain that looked like urine, which was very unpleasant and unacceptable. Even the spare blanket in the closet was dirty. Throughout our 8-day stay, the room was not cleaned at all—this included both the floors and the bathroom. For the price we paid, the standard of hygiene and service was far below expectations. Additionally, the staff did not seem concerned when these issues were raised, which made the experience even more frustrating. Overall, this was a very disappointing stay and not what we expected.

Room were a little outdated, but clean and comfortable. Location is excellent, with Coles and Tram stop across the street. Easy access to everything. Beds were reasonably comfortable and a full kitchen came in handy for heating up food.

Hi there, I check out the premises on Friday Mar13rd morning before 10am. The deposit for the booking 5714496610 is still on hold. I called your service desk on Saturday, i was told it was processed. I called back today and the estimated dated now is Friday. Despite the lack of today’s customer service and her unavailability to provide service (or laziness), I would like to know what’s happening with the transaction? Why has not the money been released yet or during the checkout process? Thank you for your support, Best regards Juan I don’t know how to reply to the owner but I need to request support again in order to ensure financial accuracy in my statements and my card to be used in illegal transactions out of my control. I can’t see any of the 2 transactions from the APX, it looks very doggy as a bank transaction usually appears on the current date. It looks like APX has backdated transactions and that has created an issue with the charge and release. Then: 1) an APX staff member charged me a deposit for AU$200 on the check-in (transaction disappeared) 2) there is not record of the deposit release 3) there is an unidentified transaction for a different amount in my statement. Could you please check the APX transactions related to my booking? These must be accounted on the day that happened…. Please stop whoever is doing the doggy use of APX systems to create issues in my card (or a customer’s card). Thank you for your understanding, Juan another transaction for the money being released. Neither of them are stated. Could you please check the transactions from the transactions were supposed to be in the statement, when the money was hold and when the money was released, both affecting the available balance

First off, the $200 deposit I placed has still not been credited even though it has been two months since my trip. The hotel claims they have returned it, so I am currently checking with the credit card company and the booking site. It is the worst. Only the location is good; the hygiene of the accommodation is poor. I booked a total of 5 nights, but on the morning of the third day, they suddenly told me to remove all my luggage and wait in the lobby. They claimed it was due to air conditioner repairs and that they had sent an email in advance, but no matter how many times I checked, I did not receive the email. Since a new room was not prepared, I was left helplessly in the lobby with my hurriedly removed luggage. There was not a single word of apology, and my travel schedule was disrupted, ruining my entire day. They did not admit any fault regarding this matter and simply kept repeating that they had sent an email in advance but I failed to check it. There was absolutely no apology. They are truly irresponsible.

This place has a good location. Good facilities and nice employees. But only worthy if booking in a discounted price. As the sanitary conditions are needed to improve.

Great location. Spacious motel style rooms with large bathroom washing machine dryer and small kitchen and out door area. Air-conditioner was very dirty so did not use it . Swimming pool nice but no deep end .

I had an absolutely appalling experience at APX World Square — one of the worst hotel stays I’ve ever encountered. We checked in over a long weekend, exhausted and just wanting a clean place to rest. What we walked into was nothing short of disgusting. The bathroom towels were stained, and when we pulled back the bed sheets, the mattress was riddled with hair — including pubic hair. There was no chance anyone could sleep in those conditions. Trying to salvage the night, we opened the sofa bed, only to find it crawling with cockroaches. At that point, the room was completely uninhabitable. The most shocking part, however, was how this was handled. The night manager attended the room and openly admitted that the condition was unacceptable and that he personally wouldn’t stay there. Photos were taken by both him and us, and we were assured we would receive a full refund for our stay, including the following night. Despite this, we were not offered another room, clean bedding, or any immediate solution — at 10:30pm, we were effectively left stranded. We had no choice but to find alternative accommodation at our own expense, eventually staying at Adina Apartment Hotel Sydney Airport. Months later, the situation has only gotten worse. Head office has completely dismissed the claim. No refund. No reimbursement. No credit. No meaningful response. We are now out nearly $800 for the original booking, plus an additional $730 for emergency accommodation — all because this hotel failed to meet even the most basic standards of cleanliness and customer care. Avoid this place at all costs. Not only are the rooms unhygienic, but the complete lack of accountability afterward makes it even worse. ⸻ If you want, I can make a shorter version for Google reviews or a more aggressive/legal-toned one depending on where you plan to post it