Two Seasons Siem Reap Hotel
Visitors frequently praise the hotel's kind and attentive staff, with many highlighting exceptional service that makes them feel cared for. However, some guests have reported negative experiences with customer service due to what they perceived as overly strict rules, and one reviewer noted the absence of hair conditioner.
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Best hotel to.stay nice place
There are hotels that provide great service, and then there are places that genuinely make you feel cared for. Two Seasons Siem Reap was definitely the latter ⭐️⭐️⭐️⭐️⭐️ It was a first to Cambodia and a surprise birthday trip for my significant other so planning a surprise from another country can be stressful, but what stood out most was how effortless James made it feel. Every message was answered promptly, professionally, and warmly. No question ever felt too small, and no request ever felt like a burden coming from someone like myself being detail oriented. Thanks to his efficiency, patience, and attention to detail, I felt completely at ease. He played such a crucial role in making this trip special, and I hope the team recognises what an asset James truly is! When we arrived, the excellent service immediately came to life. We received such a warm welcome from Thinn, who picked us up from the airport and instantly made us feel comfortable and excited to be in Siem Reap! At the hotel, we were welcomed by Ben and the reception team, whose warmth and hospitality truly set the tone for the rest of our stay. Ben and the rest of the team was incredibly accommodating and always ready to assist with any requests, making everything feel smooth from the very beginning. We chose the pool villa and it was as lovely as its photos: BRAND NEW AND CLEAN The birthday surprise exceeded all expectations! The team went above and beyond: decorations at our pool villa and a complimentary birthday cake; one of the most touching moments was seeing the entire team come together to surprise my significant other, what could have been a simple cake presentation became something much more meaningful. The warmth, enthusiasm, and genuine effort from everyone involved made it feel as though the whole team was sharing in the celebration with us. It wasn't just an arranged gesture; it felt heartfelt, personal, and sincere. It is a memory that both of us will treasure for a very long time ❤️ Throughout our stay, the hospitality never felt forced or transactional. Every interaction felt genuine, whether it was with reception, restaurant staff, housekeeping, or anyone else we encountered. Even simple moments stood out: when our snacks ran out, the team went out of their way to bake fresh cookies for us! We enjoyed the breakfast selection each morning, and appreciated the thoughtful à la carte dining experience It is often the small things that guests remember most, and Two Seasons truly understands that ❤️ To James, Ben, Thinn and the entire Two Seasons team, thank you for helping create a birthday celebration and holiday that neither of us will ever forget. Your warmth, attention to detail, and genuine hospitality made all the difference and perfectly reflected the level of care that seemed to be woven into every aspect of our stay by your incredible team We would recommend Two Seasons Hotel Siem Reap without hesitation ⭐️⭐️⭐️⭐️⭐️ With gratitude and wonderful memories ❤️ MD & SR
Terrible customer service. They have weird strict rules about everything and will ruin your stay over tiny problems. Edit: In response to their comment. This is not a legal requirement, I went and stayed at another hotel in the same neighbourhood and did not have any issues with having guests to my room. Furthermore this hotel is very deceptive. They assured me when I checked out early that they would refund me if my booking service reached out to them but then refused to issue a refund when my booking service Expedia reached out. Do not book with this hotel, they are a slimy business with bad facilities and will not keep to their word.
Everything was good. Staff were very kind. Special thanks to Vaanak, he was very professional and attentive!
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Last updated on 18 August 2026