Helnan Phønix Hotel
Many visitors praise the friendly and welcoming staff, as well as the hotel's great location in the heart of Aalborg. However, common complaints include rooms being worn or not living up to expectations, with some mentioning issues like a strong sewer smell in bathrooms or dangerous showers. There are also reports of booking cancellations and agreements being changed.
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Good location, nice atmosphere. Some things in the rooms are a bit worn and shabby. The beds were comfortable and the curtains were thick enough.
This is a hotel that seems bad at first glance but just go inside. Despite the exterior the lobby is beautiful and the stab is realy nice. They can explain in english if needed and have good scervice. The rooms are nice and have all you need. Good chairs big beds, a place for work and you can get a good view of the nearby parts of the city from your windows.
My room was on the small side, but overall in decent condition. A lot of noisy seagulls in the morning that woke me up early, but can’t blame the hotel for that. My experience with the morning buffet is… not great. During morning breakfast when I found a large piece of plastic in the scrambled eggs. I also mentioned for the waiter that the boiled eggs they were keeping warm in a pot were ice cold. They never did anything about it.
You don't have to pre-book rooms here. If they get better customers, they will cancel your reservation without you getting any compensation.
The hotel is used but clean and nice. The staff was nice and welcoming. The breakfast was really good. Regards Steffen von Staffeldt Beck
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Last updated on 13 August 2026